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The Swatch Group Services Ltd
CH-2504 Biel / Bienne
Phone: +41 32 343 39 11
Fax: +41 32 343 39 12
 
Swatch Group – Swatch Group Corporate Customer Service

Swatch Group Corporate Customer Service Division

Swatch Group accords great importance to customer satisfaction, and has reinforced its commitment by creating a division dedicated entirely to customer service activities.

Acting in coordination with the customer services of the various Swatch Group brands, Swatch Group Corporate Customer Service establishes general instructions applicable to all of Swatch Group’s brands and subsidiaries and performs regular audits to monitor conformance across the group. On the basis of every audit report, Swatch Group Corporate Customer Service provides support to the subsidiaries and brands in the development and the implementation of corrective actions.

It also acts on demand as a professional consultant in all projects involving the organization of a local customer service. Furthermore, Swatch Group Corporate Customer Service manages the shared services of the group in all customer service activities, such as the European service platform for high-end products and the implementation of the group’s watchmaking schools in Shanghai (China), Kuala Lumpur (Malaysia), Glashütte and Pforzheim (Germany) and Miami (USA).


Swatch Group Corporate Customer Service