Swiss Watches – Swatch Group – Corporate Customer Service

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Swatch Group Corporate Customer Service
CH-2504 Biel / Bienne
Phone: +41 32 343 40 30
Fax: +41 32 343 39 13

Swatch Group Corporate Customer Service

Swatch Group accords great importance to customer satisfaction, and has reinforced its commitment by creating a division dedicated entirely to Customer Service activities.

This division is a small team acting in coordination with the Customer Services of the various Swatch Group Brands. It establishes general instructions applicable to all Brands and Subsidiaries of the Group and performs regular audits to monitor conformance across the Group. On the basis of every audit report, Corporate Customer Service provides support to the Subsidiaries and to the Brands in the development and the implementation of corrective actions.

It also acts on demand as a professional consultant in all projects involving the organisation of a local Customer Service. Furthermore, Swatch Group Corporate Customer Service manages the shared services of the Group in all Customer Service activities, such as the European platform for repairs of high-end products and the implementation of Group watchmaking schools in Shanghai, Glashütte (Germany), Secaucus (USA).

Swatch Group Corporate Customer Service