Retail Luxury Keyholder

The company

Job description

Luxury Retail Keyholder


As a Luxury Retail Keyholder with Swatch Group, U.S., and the position will responsible for or demonstrating outstanding customer service and leadership on the selling floor. You will be expected to help build and implement client outreach initiatives, build brand awareness, assist in daily operations of the store. All positions support and assists management team in achieving all customer service and sales goals initiatives. The Luxury Retail Keyholder assist management in leading the team of associates to ensure operational tasks and procedures are successful as well as opening and closing routines are completed, all while keeping the customer at the forefront. You will the brand, inside and outside the boutique.


Duties and Responsibilities

  • Provide a unique and special experience to all clients
  • Reach & exceed your sales goals
  • Develop potential clients through both clientelling and networking efforts
  • Maintain and grow existing clients; keep records of milestones and client’s tastes and goals for future purchases
  • Assist team members in sales process as per established boutique protocols
  • Develop existing client base and reach new prospects through networking and outreach
  • Provide superior after-sale service to all clients
  • Provide the highest level of client service through personalized contact in product maintenance
  • Use product knowledge and selection to provide exceptional service and build customer relationships
  • Team-oriented
  • Opening and closing the store as needed
  • Greet customers in a timely, professional and personable manner
  • All other duties assigned by Management

Professional requirements

Education and Experience Requirements

  • Must have High School Diploma and/or equivalent
  • Must possess a strong luxury retail jewelry and time piece experience
  • All applicants should have 3-5 years of experience in a Keyholder position, specialty retail preferred
  • Driven to deliver superior service by exceeding customer expectations
  • Able to arrive to work on time and work late
  • Able to achieve sales goals and be goal oriented
  • Excellent verbal and interpersonal skills
  • Be a self-starter and use good judgment in all situations
  • Must be able to work well as a team player in a fast-paced, energetic environment
  • Must be able to sustain level of professionalism; friendly demeanor;
  • The ability to work well with all levels of internal management and staff
  • Clientele building skills
  • Must be able to demonstrate basic computer literacy
  • Flexible to retail working hours including availability on weekends and holidays.
  • Ability to multi-task and handle changing priorities
  • Able to work well with minimal supervision; self-starter
  • Bilingual is a plus

The Swatch Group is an equal opportunity employer that promotes diversity and is committed to environmental sustainability.

Excellent health, dental and vision insurance (employee and dependents are eligible 1st of the month following 30 days; generous employer contribution)

  • Immediate participation in the 401(k) and 100% vested employer match after one year (maximum 4% employer match with 5% employee contribution)
  • Company paid life insurance and Long Term Disability
  • 3.5 weeks of PTO per year, 1 Month PTO after 5 years
  • Special bucket of sick time per year extended paid time for medical, parental and military leave
  • Holiday pay
  • Voluntary FSA, STD, Accident/Hospital Indemnity insurance
  • Employee product discount


For more information please see