Assistant Store Manager | Swatch Perth

About Swatch

Colorful, happy, loud, shrill and forever re-interpreted in different ways. Since the “second watch” was born in March 1983, hundreds of millions have been sold. In a very short space of time Swatch has become one of the most famous brands in the world – and all the while remaining true to itself. On average, a new Swatch design is created once every one-and-a-half days! Swatch watches are a popular canvas for artists working in a great range of styles, and arguably the world’s largest art gallery on the wrist.

“The OMEGA x Swatch Moonswatch collaboration was labelled by The New York Times as "the watch industry's defining moment of 2022" and the phenomenal September 2023 release of the Blancpain x Swatch Bioceramic Scuba Fifty Fathoms has seen the brand create global headlines and crowds of exciting watch fans flooding stores around the globe. This is an exciting role in a fast-paced environment with a brand that is white hot and burning with momentum – so if you love a challenge and want to take your career to the next level, this may be the role for you!

The Role

This role will be responsible for

  • Lead, motivate, and inspire employees to achieve individual and team sales targets
  • Coach employees on KPI’s on a weekly basis
  • Assist the Store Manager as required with generating and submitting reports
  • Assist Store Manager with training and on-boarding of new employees
  • Assist Store Manager with providing input during interviews for potential employees
  • Monitor employee selling skills and identify any opportunities for improvement
  • Uphold all Company & Brand policies and procedures
  • Assist Store Manager with day-to-day operations and ensuring the store is operating smoothly at all times
  • Assist Store Manager with Banking and Financials when required
  • Ensure the Visual Merchandising Guidelines are adhered to
  • Assist Store Manager to implement systems to minimize loss through theft, fraud, and paperwork errors
  • Liaise with Logistics on stock discrepancies
  • Retain customer loyalty and satisfaction
  • Handle escalated customer complaints
  • Mail out spare parts
  • Uphold the highest level of professional customer service

The person in this role would need to have the following skills and experience

  • 2+ years experience in an Assistant Store Manager or Supervisory role
  • Established selling skills and understanding of KPI’s
  • Previous staff management experience
  • Developed customer service skills
  • Organised and efficient time management skills
  • Excellent oral and written communication skills
  • Computer literacy skills (Word, Excel, PowerPoint)

How to Apply

Click APPLY to submit your application.