Credit Administrator

Job description

Principal Responsibilities


Cover both US and the Caribbean business groups but not limited to:

  • Ensure New Customer Credit Package includes all required approvals with dates and all forms are completed fully prior to submitting to the Credit Manager for additional approval.
  • Maintain the customer account status Excel log worksheets.
  • Creation of all new accounts receivable customers within SAP including any customer profile changes with prior approval and as per established requirements. This includes ship to creations.
  • Update customer master files within SAP as requested.
  • Requests of all bank and trade references for new potential customers and activate when required especially for credit limit revisions.  This includes the generation of the JBT & D&B reports.
  • Prepare and send any internal and external customer notifications electronically and by certified and/or regular mail when needed.
  • Retention and filing of all customer A/R files and pertinent documentation within an organized manner and within company policies.
  • Receive and consolidate all brand Coop. Excel files and send them to the Marketing Controller for the processing of these credit notes during the third week of each month.
  • Process and issue all other customer credit memos within SAP to ensure deductions can be cleared by the Credit Representatives before each month end.
  • Sends to Brand Managers and credit representative’s copies of credit notes when issued.
  • Processing the credit card transactions for customer payments and provides all receipts to the cash applicator.
  • Receives any physically checks at office, maintains a log and sends them to the lockbox address.
  • Inputs the monthly data within the intranet management “Reporting Tool Reports” provided by the Credit Manager the first week of each month.
  • Inputs customer additions for the monthly preparation of the A/R Overdue Report when required & requested by the Credit Manager using the established forms and sends to HQ’s by email.
  • Provide assistance and support to the Credit Manager and Representatives when required.
  • Document returned mail on account file, research, and notify Credit Analyst.
  • Prepare and send accounts to third party collections
  • Manage account resale certificates and assist in tax audit.
  • Provides back up for both positions Credit Representative and cash applicator.



  • 1-3 years of credit and collections experience is required
  • Familiar with Major Market retailers such as Federated, Saks, Neiman Marcus as well as small chain store and independent jewelers.
  • Respond to customers’ requests; seek approval from Director if needed.
  • Develop and build good relationships with our high-end customers and sales force.
  • Strong interpersonal, analytical, and communication skills
  • Intermediate Excel skills is a must
  • Knowledge of EDI transactions and SAP is a plus.
  • Organized and able to multi task with good follow up skills.
  • Driven and positive attitude.
  • Able to work in a fast paced environment during peak seasons
  • Self-directed and able to work with minimal supervision.

Professional requirements

Additional Skill Requirements:

  • Must be self-motivated and a self-starter; quick learner for a multifaceted business and companion domestic and international staff;
  • Must possess strong organizational, project management and problem-solving skills with multi-tasking abilities in a fast-paced corporate environment;
  • Arrive early and work late if necessary
  • Understand and follow posted work rules and procedures
  • Accept constructive feedback
  • Must be a team player