Senior Sales Advisor - Longines Oxford Street

The company

Founded in 1832 at Saint-Imier in Switzerland, the Compagnie des Montres Longines Francillon S.A., more commonly known as Longines, is proud to have the oldest registered trade mark in the world. Over the years, Longines has played a pioneering role in many technological breakthroughs, with a particularly strong presence in the aviation industry and in the timing of sports events, while constantly exhibiting its characteristic elegance across the globe.

In one such example, Longines helped shape the history of the sporting world by introducing the first timing mechanism automatically triggered by an electric wire. Since then, the brand has been designated as the official partner and timekeeper of international federations and prestigious sporting events throughout the world. Longines has also marked the history of aviation and navigation by timing, among other feats, the first non-stop solo flight across the Atlantic by Charles Lindbergh.

Today, the brand remains at the cutting edge of innovation and seeks to ensure that all its watches offer a unique combination of tradition, performance and elegance. A prominent player in the fields of equestrian sports, artistic and rhythmic gymnastics, Alpine skiing and tennis (through its presence at the French Open), Longines continues to support the landmark events of contemporary sporting history. The brand with the winged hourglass logo is today present in over 140 different countries.

Job description

Training

  1. Assist in the training and development of the team.

Security

  1. Minimise shrinkage by careful monitoring of all monies, attentive action on shop floor, staff selection and development, accurate and timely record keeping secure merchandising and material handling and accident prevention.
  2. Ensure the store is opened and closed in line with Company policies and procedures.
  3. Implement Company security procedures.
  4. Maintain/build a general awareness of products and security hot spots.               
  5. Maintain correct processing of all deliveries.        

Reporting

  • Accurate reporting of all administration and stock control.
  • Collation of sales figures.

Sales

  • Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
  • Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
  • Provide reliable information to customers in all matters relating to sales and customer service.
  • Help display merchandise as directed.
  • Contribute to the store reaching its monthly, quarterly and annual sales targets.

Security & Stock

  • Minimise shrinkage by careful monitoring of all monies, attentive action on shop floor, staff selection and development, accurate and timely record keeping secure merchandising and material handling and accident prevention.
  • Carry out stock checks and audits in line with Company policies and procedures.
  • Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
  • Maintain/build a general awareness of products and security hot spots.
  • Follow Company policy and procedures for opening/closing the store.
  • Maintain correct processing of all deliveries.

Cash Handling

  • Ensure the till is reconciled on a daily basis.
  • Ensure that cash handling and banking procedures are in line with Company policies and procedures.
  • All transactions to be handled in a responsible and secure way.
  • Till functions, cashing up, payments and general duties.
  • Dealing with, and handling of, cash, credits cards and international currency.

Care of the Store

  • Ensure the store is kept clean and presentable at all times.
  • Back of house and shop floor are both just as important.
  • Health and Safety aware.
  • Good Visual Merchandising standards.

Communication

  • Adhere to company policies and regulations.
  • Attend briefing sessions as directed by your line manager.
  • Can present, and conduct, themselves in a professional manner to both customers and colleagues.
  • Can deal with international customers and familiar with their customs and culture.
  • Can communicate clearly to consumers and colleagues.

Product Knowledge

  • Attend regular training days.
  • Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
  • Be able to deliver good product knowledge to our customers.

Merchandising

  • Ensure products are displayed in line with Company policies and procedures.
  • Deliver high store presentation standards.

Profile

Objectives: To maximise profit through the effective management and display of stock, and the development and productivity of staff whilst ensuring exceptional levels of customer service are achieved.

Professional requirements

Key Skills: Previous retail supervisory experience
Previous experience working in the Watch& Jewellery/Luxury brand sector
Exceptional people skills

Contact

lexi.barringer@uk.swatchgroup.com