Watch Specialist - Longines QVB

About Longines

Longines is part of the Swatch Group, the largest luxury watch company in the world.  Based in Switzerland since 1832, Longines is a brand of rich heritage and timeless elegance.

The role

Reporting to the Longines Boutique Manager, this role responsible for being the key customer contact for all after sales services/repairs and to perform basic technical interventions on timepieces (eg. bracelet adjustments, battery changes etc.). As a result, we require a candidate who is passionate about providing impeccable customer service and developing client relationships as well as having an aptitude to be trained on basic technical interventions.
This is a full-time permanent role based at our Longines QVB Boutique.

Responsibilities

  • Meet & greet clients in line with Longines Boutique standards
  • Provide first level of technical assistance and a detailed diagnosis of the timepiece to clients
  • Technical repairs such as battery changes, repairs on bracelets etc.
  • Registration of services, clearly identifying service needs
  • Escalation Management
  • Collaborate with our Melbourne Service Centre in order to be advised about eventual delays
  • Perform administrative tasks, such as repair registration & invoicing
  • Engage proactive customer follow up procedures advising clients of delays / updates
  • Daily reconciliation and reporting

Skills and experience

  • Excellent communication and customer service skills
  • A work ethic that understands the importance of going above and beyond to satisfy the client and exceed their expectations
  • Providing personalised service: knowledge of providing special services to clients based on their needs
  • Dexterity and ability to work with tools
  • Decisive, firm, courteous, customer oriented, can handle stress
  • Technical aptitude with ability to follow technical instructions and guides
  • Time and priority management skills

Benefits

  • Full training provided
  • Generous staff product discounts
  • Passionate and supportive team