Boutique Manager

The company

The Swatch Group is today the largest manufacturer and distributor of finished watches in the world. The Group includes a number of famous brands such as Breguet, Blancpain, Jaquet Droz, Glashütte-Original, Omega, Longines, Rado, Tissot, Calvin Klein, Certina, Mido, Hamilton, Balmain, Swatch and Flik Flak. In addition, The Swatch Group benefits from the strongest industrial base in the watch industry with divisions such as ETA, Comadur, DYB, etc. contributing greatly to our Group’s success. Swatch Group employs more than 35,400 persons in over 50 countries.

 

O Grupo Swatch (Macau) Limitada is a wholly owned subsidiary company of The Swatch Group. When you join us, you become part of a worldwide organization committed to providing excellent services to its customers and business partners. We are looking for talent to join the company for the role of:

Job description

  • Responsible for revenue generation, study and analyze routine reports to keep track of the business trends, propose and implement sales development action plans for each product category based on various clientele
  • Address customers’ concerns, provide expedite service and resolve complaints pro-actively
  • Responsible for promoting brand awareness and enhancing customer loyalty thru execution of planned marketing programs e.g. CRM, events
  • Build strong morale and productive work teams
  • Performance management e.g. Evaluation and motivation of sales staff, staff disciplines
  • Identify staff’s training needs; propose, coordinate and/or conduct training based on category specialization
  • Monitor and review target stock level together with customer needs/buying trends
  • Conduct monthly business review meetings with direct reports

Profile

  • Minimum 8 years of experience in luxury retail management and customer service
  • 4 years of experience in a managerial position
  • Good sales and communications skills
  • Experienced in complaint handling
  • Post-Secondary Education
  • University Degree in related discipline preferred
  • Proficient in Microsoft Office – Word and Excel in particular

Languages

  • Very good command of English, Cantonese and Mandarin, both oral and written