Store Manager

Job description

Store Manager - Swatch at Terminal 21 Pattaya

Sales/Operation

• Responsible in managing the shop under assignment.
• Responsible for daily operation of shop from customer service, staff management, stock management, brand presence through all merchandising and sales turnover.
• Conduct daily store check and stock check in-store to ensure a proper brand presence and accuracy.
• Achieve a monthly sales budget.
• Ensure that a store is operated under a clean.
• Prepare all necessary Sales Reports (daily and monthly) and Stock Report (monthly), expense reimbursement, credit card slips submission, etc. to the head office.
• Efficiently operate the POS system and make sure that all sales transactions (credit card, cash, deposits) correspond to the sales turnover generated on a daily basis.

INVENTORY

• Monitor and review stock level taken into consideration customer needs and trends, and advise Retail Manager of any suggestions necessary to increase sales.
• Conduct daily audit of stock management including merchandise receipt, transfers and sales.
• Manage customers’ reservations and waiting lists of unavailable products.

PERSONNEL

• Staff motivation and encouragement.
• Ensure that Customer Service Officer delivers a high standard of service to all customers.
• Responsible for leading the team with a good discipline and integrity.
• Collaborate with Retail Manager to develop an internal training/ coaching programs on selling skills, product, customer service, marketing, and competitions.
• Ensure that the Sales Associates are well-groomed and deliver a premium-quality service to the customers.
• Evaluate sales performance on a daily basis and motivate sales staff as per guidelines given by Retail Manager.
• Provide support to Retail Manager on staff-related issues.

MARKETING /CUSTOMER RELATIONSHIP MANAGEMENT

• Handling customer complaints effectively.
• Create as much as possible loyalty/regular customers who will eventually turn to be VIPs.
• Managing customer database effectively and utilize them for direct mail, private cocktail, event, etc.
• Brain storm and support Retail Manager on any initiatives and implementations on in-store promotions and other CRM programs
• Make sure that all windows are properly displayed. Necessary change should be made to refresh the merchandise.