Longines - E-commerce & Digital Specialist (Maternity cover)
Azienda
Swatch Group is the world leader in the production and marketing of finished watches, synonymous with luxury and consumer products that are at once durable, emotional, and of high quality.The Group’s global presence is strengthened by the continuous opening of new Corporate Stores—points of sale that reflect the values of each individual brand distributed and highlight their unique characteristics.The Swatch Group (Italy) S.p.A. is the Italian subsidiary of the Swiss multinational The Swatch Group Ltd. It employs staff both at its Milan headquarters—where marketing, sales, and service activities are carried out—and in Corporate Stores and Boutiques located throughout the country, in city centers, shopping malls, and airports.
Descrizione del posto
Scope of the position: To grant and coordinate sales activities through e-commerce channel.
Main activities:
• Sales and orders administration.
• On-line store management and continuous contents updating (homepage, category and product pages, landing pages).
• Collaborating with the development team to resolve website bugs and oversee functional, UX, translations and on-site testing for ongoing site improvements.
• Continuous cooperation with Marketing, Social Media & PR Dept. in order to develop sales also with the support of external agencies.
• To grant perfect adherence of the website to the Brand’s guidelines throughout the release of the different collections.
• To follow the complete sales process, starting from the order admin to the final product delivery.
• To manage the relationships with providers for e-payments, finance, controlling, logistics and legal department.
• Stock-management in strict cooperation with HQ e-commerce dept.
• SEO/SEM and CRM activities.
• To grant analysis and reporting activities on sales targets.
• Front-office/Customer Service activities: to manage the relationships with customers through emails, phone and any other communication channel in order to solve any kind of complaint.
• Support retail partners in managing brand and product presentation across their online platforms to ensure consistency with brand guidelines.
Il vostro profilo
Required professional skills:
• Basics of: Office Package (Excel, PowerPoint), Google Analytics, Google AdWords, SEO, CRO, data, metadata, SEA, HTML, SAP. Preferred Adobe Commerce and Salesforce (Service Cloud, Marketing Cloud)
• On-line metrics, content management CMS
• Digital knowledge
• Goal-oriented
• Fluent English, preferred French
• Customer-oriented (customer care and after sales)
• Negotiation skills
Conoscenze delle lingue
English (fluent)
French (preferred)