Swatch & Flik Flak - Retail Trainer

Azienda

The Swatch Group is world leader in the production and marketing of finished watches, synonymous with luxury and consumer products that are at once durable, emotional and of high quality. The Group's worldwide presence is strengthened by the constant opening of new corporate stores,  that reflect values of the single brands distributed and enhance their characteristics. The Swatch Group (Italy) S.p.A. is the Italian subsidiary of the Swiss multinational The Swatch Group Ltd, with employees working both at the Milan headquarters in marketing, sales and service activities and in the Corporate Stores and Boutiques located throughout the country in city centres, shopping malls and airports.

Descrizione del posto

Are you passionate about retail, people development and creating outstanding customer experiences?

We are looking for a Retail Trainer who will play a key role in developing Swatch & Flik Flak retail teams, enhancing their sales capabilities and bringing our brand to life in every store.

Reporting to the Swatch & Flik Flak Training Manager, you will be responsible for driving team performance through impactful training, continuous coaching and development initiatives. Working closely with Retail and HR teams, you will ensure that our people have the knowledge, skills and confidence to deliver an exceptional customer experience while consistently reflecting our brand values and standards.

This is a field-based role, offering the opportunity to work closely with our store teams across Italy and make a tangible impact on business performance.

What You'll Do

  • Identify Training Needs: Partner with Territory Managers, Store Managers and HR to identify skill gaps and development opportunities, using business KPIs, operational data and customer feedback to define training priorities.
  • Deliver Engaging Training: Design and deliver effective learning experiences through a blended approach, including workshops, e-learning and on-the-job training, adapting content to local needs while ensuring consistent brand standards.
  • Coach and Inspire: Be a constant presence on the shop floor, providing hands-on coaching, mentoring and constructive feedback to strengthen sales techniques, product knowledge and customer service excellence.
  • Collaborate and Develop: Work closely with HR and Retail teams to support new employee onboarding, individual development plans and the implementation of learning initiatives in daily store operations.
  • Measure and Drive Performance: Monitor training effectiveness through key business indicators such as Conversion Rate, Average Transaction Value (ATV), Units per Transaction (UPT) and Net Promoter Score (NPS), continuously improving training strategies to deliver measurable results.

 

Il vostro profilo

What You'll Bring

  • A Bachelor's degree or equivalent qualification. A certification in Learning & Development or Coaching will be considered a plus.
  • At least 2 years of experience in retail training, coaching or Sales Associate development.
  • A solid understanding of learner-centered training methodologies and adult learning principles.
  • Excellent communication, presentation and interpersonal skills, with fluency in both English and Italian.
  • Good knowledge of Microsoft Office and Learning Management Systems (LMS). Experience in developing engaging multimedia training content will be an advantage.
  • Strong organizational, analytical and problem-solving skills, with the ability to manage multiple priorities effectively.
  • A proactive, flexible and hands-on approach, combined with a genuine passion for people development and retail excellence.

Condizioni professionali

This role requires a strong field presence and frequent travel to stores across Italy, with a particular focus on major cities and key commercial areas within the assigned territory.

C.C.N.L.: Terziario, Distribuzione e Servizi. For this role we offer a gross annual salary between € 30,000 and € 35,000, determined by an assessment of previous experience and skills gained, in accordance with the National Collective Labour Agreement applied.

Conoscenze delle lingue

Fluency in English is required.

Persona di contatto

Ilaria Macedonio