Boutique Manager

The company

About OMEGA

Since 1848, innovative watchmaking has been the cornerstone of OMEGA’s heritage but it is also inspired by sports timekeeping, the conquest of space and of course its enviable role in support of the world’s favourite spy. Thanks to OMEGA’s pioneering spirit and iconic designs, the brand has established a reputation for quality and luxury that is renowned worldwide.

Job description

About the role

This is an exciting opportunity to join The Swatch Group (Malaysia) Sdn Bhd as a Boutique Manager for the brand Omega. As the Boutique Manager, you will be responsible for leading and managing the day-to-day operations of the boutique, ensuring exceptional customer service and driving sales growth.

What you'll be doing

  • Overseeing the overall management and operations of the boutique, including staff scheduling, inventory management, and financial reporting
  • Providing exceptional customer service and building strong relationships with clients
  • Developing and implementing sales strategies to drive revenue and meet targets
  • Coaching and mentoring the boutique team to enhance their skills and performance
  • Ensuring the boutique maintains high standards of visual merchandising and brand presentation
  • Collaborating with the regional team to execute marketing and promotional activities
  • Monitoring and analysing sales data to identify opportunities for growth and improvement
  • Be responsible for solving problems that impact boutique’s service, efficiency and productivity
  • Oversee the organisation, refill and storage of back up stock, visual merchandising material, product packaging, instruction booklets and warranties
  • Lead the development and maintenance of a client database through demonstrated sales performance
  • Oversee boutique and individual client VIP relationships and ensure adequate focus on building local clientele VIP relationships

Profile

  • Minimum 5 years retail experience in the luxury sector preferred
  • Proven staff management experience desirable
  • Highly developed and proven customer service and client relationship skills
  • Excellent organisational skills
  • Excellent oral and written communication skills
  • Good time management skills
  • Team player
  • Luxury watch industry knowledge and experience an advantage

 

Professional requirements

  • Possess a recognized educational qualification or certificate appropriate to the position.
  • Good computer literacy skills