Sales Operations Manager

The company

The Sales Operations Manager is a key role within EM Microelectronic, reporting directly to the VP Sales & Marketing. This position acts as a strategic and operational bridge between the worldwide Sales & Marketing team and other core departments including Global Supply Chain, Finance, and Operations. The role supports executive decision-making by ensuring accurate data, streamlined processes, and proactive collaboration across functions.

Job description

Key Responsibilities

Sales Data Management & Reporting

  • Own and manage core sales data
  • Ensure consistency and quality of sales data across departments
  • Monitor performance, identify trends, and highlight areas for improvement

Sales Forecasting & Planning

  • Coordinate the global forecasting process with regional Sales Managers, Business Units, and Supply Chain
  • Use historical and current data to drive accurate short- and long-term sales projections
  • Support the definition of annual budgets and multi-year strategic planning

Cross-Functional Collaboration (S&OP)

  • Act as a strategic liaison between Sales, Finance, and Operations
  • Support Sales & Operations Planning (S&OP) processes to align demand and supply
  • Streamline cross-departmental communication and reduce duplicated efforts

Sales Tools, CRM & ERP Systems

  • Lead the implementation and optimization of ERP/CRM tools supporting sales processes
  • Ensure smooth integration and usability of systems, working closely with IT and external consultants

Pricing & Revenue Management

  • Prepare and deploy price list updates across platforms
  • Coordinate pricing consistency across teams and regions

Sales Enablement & Team Support

  • Provide operational and analytical support to the global sales team, enabling them to focus on customer engagement
  • Assist with transactional tasks, reporting, and the management of sales documents and contracts
  • Support onboarding and ongoing training initiatives related to tools and processes

Communication & Organizational Alignment

  • Facilitate structured communication across the sales team and executive leadership
  • Ensure clarity of goals, updates, and priorities across global stakeholders
  • Manage risk assessments and mitigation follow-ups related to sales execution

Profile

  • Bachelor’s degree in Business Administration, Engineering, Economics, or a related field; a Master’s degree is a plus
  • Excellent communication and stakeholder management skills, with the ability to collaborate across functions and regions (Asia, Europe, Americas)
  • Highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment
  • Basic financial literacy, including familiarity with budgeting and margin analysis

Professional requirements

  • At least 5 years of experience in Sales Operations, Business Operations, or similar roles within the semiconductor, electronics, or high-tech manufacturing industry.
  • Strong analytical mindset with the ability to interpret large datasets
  • Business acumen: Understanding of sales processes, go-to-market strategy, and financial principles such as margin analysis, budgeting, and forecasting
  • Technical proficiency:
    • Advanced Excel and Power BI skills (e.g., pivot tables, data models, automated dashboards)
    • Hands-on experience with ERP and CRM systems (SAP, Salesforce, or Microsoft Dynamics preferred)

Languages

  • Fluent in English (written and spoken)
  • Any other language (mainly french) would be an asset