Boutique Manager

The company

About Breguet

Breguet, at the crossroads of culture and innovation since 1775.

Combining a proud historical and cultural heritage with avant-garde technology, Breguet has consistently inspired fascination through its capacity for innovation. Today, Breguet perpetuates the exceptional heritage bequeathed by its founder and continues to create fascinating timepieces that combine technical complications with pure, refined aesthetics.

Job description

Job Description

  • Provide clear leadership to the Boutique team by effectively communicating objectives, individual responsibilities, expected outcomes, brand standards, and operational procedures. Assign tasks accordingly, monitor progress, and ensure ongoing communication
  • Strategically build a high-performing team by sourcing potential candidates, leading recruitment efforts, and ensuring a smooth onboarding experience. From day one, integrate new hires into the Breguet family and provide thorough training.
  • Exceed boutique targets in accordance with brand’s retail strategy while ensuring full compliance with Group procedures, and relevant legal, fiscal, and customs regulations
  • Design and implement tailored programs to acquire high-potential customers and effectively manage the client lifecycle
  • Foster lasting relationships and cultivate loyalty with clients as a member of the Breguet family, by delivering exceptional service to both new and existing VIP customers
  • Identify growth opportunities and propose clienteling strategies through effective use of the CRM system
  • Collect, update, and manage client information, and oversee the clienteling activities performed by Sales Consultants
  • Ensure the boutique is well-maintained, including cleanliness, visually appealing displays, and adherence to Visual Merchandising (VM) guidelines
  • Identify operational challenges and propose effective solutions to ensure smooth store operations at all times
  • Safeguard the security and proper maintenance of the timepiece stock

 

Profile

  • Minimum 7 years of experience in luxury retail, with at least 2 years in a managerial role
  • Proven track record in achieving and exceeding sales targets in a competitive environment
  • Strong business acumen, analytical skills, and results-oriented mindset
  • Strong understanding of the luxury consumer mindset and ultra-high-net-worth customer behaviour
  • Collaborative approach with the ability to foster teamwork and a "can-do" attitude
  • Intellectual curiosity and a passion for learning and staying updated on industry trends
  • Exceptional communication and presentation skills in English (additional language is a plus)
  • Passion for luxury watches, craftsmanship, and brand heritage

 

Professional requirements

  • Possess a recognized educational qualification or certificate appropriate to the position.
  • Comfortable using Excel, Word, and SAP for operational and reporting tasks