Swatch & Tissot Store Manager | DFO South Wharf

About Swatch & Tissot

Colourful, happy, loud, sharp, and forever re-interpreted in different ways. Since the “second watch” was born in March 1983, hundreds of millions have been sold. In a very short space of time Swatch has become one of the most famous brands in the world – and all the while remaining true to itself. On average, a new Swatch design is created once every one-and-a-half days!

Since 1853, Tissot has been a leader in Swiss watchmaking, blending craftsmanship, quality, and a passion for performance and precision. Our iconic products, like the Tissot T-Touch and the innovative Tissot T-Touch Connect Solar, which uses solar energy and connected technology while ensuring privacy, showcase our tradition of pioneering designs. Tissot's commitment to sport is evident in our role as the Official Timekeeper for major events like the NBA, FIBA, Tour de France, La Vuelta, and MotoGP. We continue to offer a range of innovative and traditional watches, earning trust through our dedication to quality, authenticity, and excellence.

The Role

The Store Manager plays a pivotal role in driving the success of our multi-branded Swatch & Tissot outlet store in Melbourne. We’re seeking a dynamic leader who fosters a positive, professional, and engaging team environment. The ideal candidate will be a hands-on, strategic thinker with a strong business mindset, a passion for customer service, and a proven ability to motivate teams, drive sales, and deliver operational excellence.

Key responsibilities

  • Lead by example on the sales floor, consistently motivating the team to achieve targets
  • Manage team performance, addressing issues constructively and supporting development
  • Manage store rosters and administer time and attendance systems
  • Deliver employee induction programs and ongoing training to elevate sales skills
  • Oversee recruitment in collaboration with the Retail Manager and Recruitment Officer
  • Identify skill gaps and coach team members to enhance individual and team capability
  • Ensure compliance with company and brand policies and procedures
  • Complete daily operational reports and distribute to relevant stakeholders
  • Oversee inventory processes including receiving, stock counts, and quality control
  • Ensure high customer service standards and manage escalated complaints when required

Skills and Experience

  • Previous experience in a retail management position within a high-volume store
  • High skill set in driving sales and achieving KPI’s
  • Experience with rostering, staff management and other day to day operations
  • Highly developed in customer service
  • Skilled in providing feedback
  • Excellent oral and written communication skills
  • Sound administrative skills and training experience
  • Organised with fantastic time management skills
  • Building and sustaining professional working relationships
  • Strong analytical and problem-solving skills
  • Computer literacy skills (Word, Excel, PowerPoint)

How to Apply

Click APPLY to submit your application.