IT Support Field Agent 100%

The company

Swatch Group is the leader of the Swiss watch industry. Headquartered in Biel, our Group owns 16 renowned watch brands in all price segments. As the leading manufacturer of Swiss Made watches in terms of volume, with activities that include design, manufacturing and distribution, we also focus on sustainability by integrating an eco-responsible approach into our 150 Swiss production sites. Joining Swatch Group means becoming part of a dynamic company with over 30 subsidiaries worldwide that values innovation and passion.

To strengthen our IT Operations team, we are looking for a highly motivated and service-oriented:

                                            IT Support Field Agent 100%

Job description

  • Provide first and second level IT support to employees at headquarters
  • Diagnose and resolve technical issues
  • Escalate unresolved cases to the appropriate support level
  • Troubleshooting owned incidents and applying corrective actions
  • Manage tickets and service requests using the incident management system
  • Install, maintain, and decommission hardware and software
  • Ensure availability and maintenance of the local IT infrastructure
  • Create and maintain user documentation, manuals, and training materials
  • Restore service quality in a timely and efficient manner

Your profile

  • Federal diploma in IT or equivalent qualification
  • Minimum of 3-5 years of professional experience in an equivalent function
  • Solid knowledge of Windows OS, Office 365, Active Directory, and network technologies
  • Familiar with ITIL principles
  • Service-minded IT generalist with a structured and proactive working style
  • Native French or German speaker with very good command of the other language; strong English skills (spoken and written)
  • Team-oriented, resilient, and able to work independently
  • Strong priority and time management skills and committed to continuous learning

Your new professional adventure begins here!

Choosing Swatch Group means being part of a community determined to shape the future. Here, every contribution is valuable and has the potential to influence our shared journey. In our companies, we value direct interpersonal relationships with our employees, which is why we do not offer working from home.

Contact person

Federica Raho