HEAD OF RETAIL OPERATIONS SWISS MARKET 100%

Job description

In this role, you will supervise the operations of 20 stores, and you will lead the Business Development Managers and the back-office team, currently around 130 employees. You represent Swatch Retail, act as an entrepreneur and are responsible for the entire organization and management of Retail.

The scope of duties includes the following activities:

• Responsibility and control for the turnover, budget and sales indicators, including setting targets for each store
• Optimisation and development of processes and structures
• Analysis and preparation of reports and statistics to monitor the development of the distribution network
• Human resources
  • Management, support and motivation of ~9 employees (direct reports)
  • Assistance with the recruitment of management staff
  • Intervention at the POS in case of problems with personnel (with HR and Retail Area Managers)
• Responsibility for the stock and inventory of the stores
• Regular Store Visits in the market
• Control of marketing expenses, cooperation in the implementation/planning of marketing activities inside and outside the stores
• Management and further development of the Retail Trainer and assistance in expanding and optimising the internal development program
• Distribution network expansion: all administrative and organizational work related to the renovation and opening of new Swatch Stores + Pop-Up Stores (including the preparation of business plans, budgeting, planning, etc.)
• Supervision and negotiation of contracts for the stores
• Together with the Retail Development & Visual Merchandising team, supervise the projects related to this team (store renovations, VM Guidelines, etc)