Retail Trainer

The company

Swatch embraces the values that coexist in the worlds of art, design, fashion and technology; and lends to them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch.

Job description

As a Retail Trainer, you’ll play a key role in empowering our store teams across Canada and beyond. Reporting to the Brand Manager, you will design and deliver impactful training programs that elevate sales performance, enhance customer satisfaction, and support the growth of our retail talent. From in-store coaching to classroom facilitation and onboarding, you’ll be the driving force behind a consistent and inspiring brand experience.

Starting base pay of $65,000.00 plus potential annual bonus.

Benefits:

  • Health benefits, including dental and vision coverage
  • RRSP contributions with company match
  • Company discount
  • Life insurance
  • Paid vacations
  • Paid sick days

Responsibilities include:

  • Training & Development: Design and deliver engaging training programs (in-person and online) focused on sales techniques, product knowledge, customer experience, and company values. Customize content to meet business needs and learner profiles.
  • Sales Enablement: Facilitate interactive workshops using role-play, simulations, and group discussions to enhance selling skills. Reinforce persuasive sales methods such as objection handling, clienteling, and cross-selling.
  • Coaching & Performance: Provide in-store coaching aligned with sales targets and development plans. Support store teams in applying learning to real-time scenarios through feedback and guidance.
  • Product & Brand Knowledge: Ensure retail teams are well-versed in product collections, brand storytelling, and market positioning. Help translate product features into value-driven customer experiences.
  • Reporting & Optimization: Track KPIs and training effectiveness to identify opportunities for improvement. Share insights with leadership to refine training strategies and drive performance.
  • Continuous Improvement: Stay current on emerging sales techniques, digital learning tools, and L&D best practices. Contribute to the ongoing evolution of the training framework.

Working Conditions:

This is a full-time, on-site role with 25%–50% travel across Canada and internationally. Travel may involve car, train, or air transportation. The role requires occasional lifting (up to 35 lbs), extended periods of computer work, and attention to detail when preparing reports and documentation.

Employment Status:

Full-Time: 40 hours per week on average. Must maintain open availability to meet the needs of the business and may be required to work more than 40 hours per week, including certain holidays and blackout dates.

Profile

  • Strong communication and facilitation skills
  • Passion for coaching and developing others
  • Self-starter with a collaborative mindset
  • Ability to adapt training styles to different audiences
  • Comfortable with frequent travel and a dynamic work environment

Professional requirements

  • Bachelor’s degree in Business, Education, Human Resources, or a related field.
  • Minimum of 3 years’ experience in retail training, sales coaching, or learning & development, preferably within the fashion, accessories, or luxury retail sectors.
  • Proven ability to design and deliver impactful training programs that drive measurable performance improvements.
  • Strong understanding of retail operations, customer experience strategies, and sales techniques.
  • Proficiency in Microsoft Office Suite and familiarity with digital learning platforms or Learning Management Systems (LMS).
  • Excellent communication, facilitation, and interpersonal skills, with the ability to engage diverse audiences.
  • Demonstrated ability to work independently, manage multiple priorities, and travel frequently as required.