eCommerce Coordinator
The company
Rado is a globally recognized brand, famous for innovative design and its use of revolutionary materials to create some of the world’s most beautiful and durable watches from high-tech ceramic to sapphire crystal and diamonds to stainless steel, our innovative watches have no boundaries when it comes to design. Ever since its beginnings in Lengnau, Switzerland, Rado has been a pioneer, with the brand philosophy “if we can imagine it, we can make it” still holding true today. Rado is a brand under the Swatch Group US.
Job description
E-commerce Coordinator - Rado Brand
The Swatch Group (U.S.) is looking for eCommerce Coordinator for the Rado Brand. This role will be responsible for supporting and growing the existing e-commerce sales through marketing, merchandising, and promotional techniques for all online properties. This individual is responsible for implementing and regularly maintaining our E-Commerce initiatives. Major responsibilities include identifying, evaluating, and implementing ongoing improvements to our web site and other online products; working to maximize the potential of our Web site.
Candidate should have the ability to employ tactics and strategies to drive e-commerce revenue through website optimization, online/email marketing, search engine/pay-per-click campaigns.
This is a full-time onsite position in the Miami, Blue Lagoon area.
Profile
Primary Duties and Responsibilities:
• Audit and analyze website channels daily to ensure content accuracy, updated information, error-free pages, and proper merchandising across categories.
• Manage and implement consistent updates and enhancements to on-site merchandising, aligned with new collection launches, stock availability, price changes, sell-out trends, and UX improvements.
• Assist with collection launches across all eCommerce platforms by ensuring timely product uploads, copy updates, and banner rollouts.
• Maintain product catalog to offer ongoing updates of product upsells, cross sells and merchandising throughout the website and develop pages and content as needed.
• Process and audit daily orders from both our own eCommerce platform and third-party retailers (e.g., Amazon), ensuring accurate processing and delivery.
• Maintain updated and accurate online stock levels.
• Collaborate with Customer Service and IT teams to support order management.
• Support testing and development of new features or enhancements on the e-commerce platform.
• Assist with daily Amazon operations, including product launches, merchandising, customer inquiries, audits, and reporting.
• Respond to customer inquiries via live chat and email.
• Use Google Analytics to prepare monthly reports that identify and analyze trends, sales data, and opportunities to improve the eCommerce experience and forecast future performance.
• Generate monthly performance reports using various data sources related to digital and eCommerce activity.
• Monitor onsite executions daily to ensure timely updates – Review of the website
• Conduct competitive analysis in order to identify trends and opportunities for enhanced eComm experience – Monthly or as needed
• Promote collection launches through product uploads, copy, banner updates
• Work with chat platform to assist customers through the customer lifecycle
• Enforce and maintain Brand standards throughout websites of retailers and national accounts
• All other duties assigned by Management
Professional requirements
Requirements:
• Must have a Bachelor’s Degree required or equivalent training experience required.
• 3-5 years’ experience in online sales ore relevant ecommerce experience required
• Basic Knowledge of HTML/CSS is required
• Experience using a CMS to manage website content (Magento experience is a plus).
• Must have an understanding of SEO, Google Ads, Google Analytics, Webmaster tools and e-Commerce Landscape Overall
• Must be Microsoft Excel proficiency
• Must be Microsoft PowerPoint proficiency
• Must be Salesforce proficiency
• Must have excellent proofreading and fact-checking skills
• Must have excellent interpersonal communication skills
• Strong written communication skills required
• Knowledge of Company product, watch/jewelry industry is a plus
• Self-starter with strong sense of ownership, ability to work autonomously, and navigate/succeed in ambiguity
• Understanding of responsive web design and coding.
• Basic proficiency with SAP (ERP system) preferred.
• Strong creative and conceptual thinking skills.
• Social Media experience (Instagram, Facebook & Twitter a plus)
• Copywriting is a plus
• Adobe Acrobat (Editing/Managing PDF Documents), Adobe Photoshop and Adobe In Design