Boutique Supervisor
The company
About OMEGA
Since 1848, innovative watchmaking has been the cornerstone of OMEGA’s heritage but it is also inspired by sports timekeeping, the conquest of space and of course its enviable role in support of the world’s favourite spy. Thanks to OMEGA’s pioneering spirit and iconic designs, the brand has established a reputation for quality and luxury that is renowned worldwide.
Job description
- Provide personalized service and product recommendations to meet sales goals
- Supporting the Boutique Manager in tracking sales performance and motivating the team to achieve sales goals
- Manage CRM, loyalty programs, and customer complaints
- Perform stock and cash counts, bank deposits, and discrepancy reporting
- Handle defective items and manage inventory (cash, warranty cards, GWPs)
- Maintain boutique appearance and merchandising standards
- Organize storage, reorder GWPs, and oversee general maintenance
- Guide staff in delivering excellent service
- Oversee repair services and ensure timely follow-up
- File reports and documents accurately
- Submit staff claims and ensure smooth internal communication
Profile
- Minimum 3-5 years of experience in luxury retail, hospitality or high end customer service is preferred
- Collaborative approach with the ability to foster teamwork and a "can do" attitude
- Strong communication and interpersonal skills with a passion for delivering exceptional client service
- Ability to build and maintain strong client relationships
- Intellectual curiosity and a passion for learning
Professional requirements
- Possess a recognized educational qualification or certificate appropriate to the position
- Good computer literacy skills