Tissot Keyholder

The company

Since 1853, Tissot has been at the heart of Swiss watchmaking. Our dedication to craftsmanship and quality is matched only by our passion for performance and precision. 

Our passion for sport is unrivalled and our timing systems are tried, tested and trusted by a range of professional sports and athletes. In basketball the NBA and FIBA, in cycling the Tour de France, Giro d’Italia and La Vuelta a España and in motorsports MotoGPTM are just some of the names that rely on Tissot as their Official Timekeeper. We provide innovative and traditional watches for our customers who appreciate our commitment to quality, authenticity and excellence.

Job description

As a Retail Keyholder with Tissot, you will responsible for demonstrating outstanding customer service and leadership on the selling floor. You will help build and implement client outreach initiatives, build brand awareness, and assist in daily operations of the store. You will support and assist the management team in achieving all customer service and sales goals initiatives. You will also assist management in leading the team of associates to ensure operational tasks and procedures are successful as well as opening and closing routines are completed, all while keeping the customer at the forefront. You will represent and demonstrate the brand, inside and outside the boutique.

Profile

  • Provide a unique and special experience to all clients
  • Reach & exceed your sales goals
  • Develop potential clients through both client outreach and networking efforts
  • Maintain and grow existing clients; keep records of milestones and client’s tastes and goals for future purchases
  • Assist team members in sales process as per established boutique protocols
  • Develop existing client base and reach new prospects through networking and outreach
  • Provide superior after-sale service to all clients
  • Provide the highest level of client service through personalized contact in product maintenance
  • Use product knowledge and selection to provide exceptional service and build customer relationships
  • Team-oriented
  • Opening and closing the store as needed
  • Greet customers in a timely, professional and personable manner
  • All other duties assigned by Management

Professional requirements

  • Must have High School Diploma and/or equivalent
  • Must possess a strong luxury retail jewelry and time piece experience
  • All applicants should have 3-5 years of experience in a Keyholder position, specialty retail preferred
  • Driven to deliver superior service by exceeding customer expectations
  • Able to arrive to work on time and work late
  • Able to achieve sales goals and be goal oriented
  • Excellent verbal and interpersonal skills
  • Be a self-starter and use good judgment in all situations
  • Must be able to work well as a team player in a fast-paced, energetic environment
  • Must be able to sustain level of professionalism; friendly demeanor;
  • The ability to work well with all levels of internal management and staff
  • Clientele building skills
  • Must be able to demonstrate basic computer literacy
  • Flexible to retail working hours including availability on weekends and holidays.
  • Ability to multi-task and handle changing priorities
  • Able to work well with minimal supervision; self-starter
  • Bilingual is a plus         

 

Benefit Program

The Swatch Group is an equal opportunity employer that promotes diversity and is committed to environmental sustainability and we are happy to offer a competitive benefits package that includes:

  • Excellent health, dental and vision insurance (eligible 1stof the month following 30 days; generous employer contribution)
  • Immediate participation in the 401(k) and 100% vested employer match after one year
  • Company paid life insurance and Long Term Disability
  • 18 PTO days per year, 23 PTO after 5 years
  • 7 days per year extended paid time for medical, parental and military leave
  • Holiday pay
  • Voluntary Flexible Spending Account, Short Term Disability, Accident/Hospital Indemnity insurance
  • Employee product discount
  • Internal transfer and growth potential
  • $500 Employee Referral Bonuses
  • Compensation: Base Pay plus Commission