OMEGA Luxury Timepieces - North East Training Manager

The company

OMEGA is a company of the Swatch Group, the world’s leading watch manufacturer. Since 1848, the brand has been synonymous with excellence, innovation, design and precision. Thanks to its pioneering spirit, OMEGA was the first watch worn on the moon, and it has enjoyed many other accomplishments and explorations in the ocean and in space. Its women’s watches have been amongst the most admired and ingenious in the industry and, most recently, OMEGA’s reputation has been enhanced by its achievements in anti-magnetic watchmaking and its Master Chronometer certified watches, the industry’s highest standard for precision and performance. OMEGA has been the Official Timekeeper of 30 Olympic Games since 1932 and is also a leading name in golf, swimming, athletics, bobsleigh and sailing. Partnerships with social causes include Orbis International and its Flying Eye Hospital, as well as the GoodPlanet Foundation. Today, OMEGA's family of brand ambassadors includes James Bond, George Clooney, Nicole Kidman, Eddie Redmayne, Daniel Craig, Cindy Crawford, Michael Phelps, Rory McIlroy, Sergio Garcia, Buzz Aldrin and many more.

Job description

The Training Manager will be responsible for facilitating and executing various projects and activities of the Training department. This position will include planning, organizing and conducting trainings at both local store level and larger remote seminars; R&D of new training material, update of existing curriculum, store and personnel audits. This job reports to the National Training Manager.

                              

The candidate must possess extensive training experience within the luxury retail industry. This person should also work well in a team environment and possess strong communication skills as they will be in constant contact with business partners, vendors, training attendees and corporate management.

 

This position will be a field position.

Profile

  • Create new training material and update existing curriculum per market needs under the direction of the National Training Manager
  • Work with National Training Manager to research & develop new learning methods and tools that can improve efficiency and profitability of the sales force
  • Develop, propose and manage annual training schedule
  • Complete and archive in a timely matter store training reports
  • Conduct training seminars according to the yearly education calendar
  • Maintain brand retail metrics and Client Experience Program results at corporate target levels
  • Coach low performing candidates to increase : confidence, understanding of Omega Brand values, personal retail metrics and client experience results
  • Manage & coordinate any necessary logistics for training activities
  • Manage & update, in a timely manner, the employee training data base system
  • Motivate sales teams to exceed sales goals and generate new business through efficient CRM management
  • Analyze client experience data and implement, if needed, corrective action plans
  • Evaluate stores and their personnel by the organization of regular audits and tests
  • Develop close relationships with GM's, DM's, RSM's and their respective retailers to increase operational efficiency and brand loyalty
  • Support Regional Sales Managers with training tools and product knowledge for successful and meaningful interactions at their POS
  • Assist and participate in Brand hospitality events
  • Manage travel within SGUS travel and expense guidelines

Professional requirements

  • Ability to travel up to 70%
  • 3+ years of luxury retail training experience
  • Strong verbal and written communication skills required
  • Strong retail analytical skills
  • Experience in working closely with senior level executives
  • Understanding of Retail environment
  • Ability to perform well in a team environment and manage multiple deadline-driven projects
  • Must be solution-oriented with excellent time management, multitasking and organizational skills
  • Excellent computer skills, including proficiency with Office (Word, PowerPoint, Photoshop and Excel) as well as flexibility with similar alternative programs
  • Ability to process a vast amount of information and prioritize competing business needs
  • Strong personal work ethic
  • Flexible personality and quick learner who operates with a sense of urgency
  • Customer Service oriented

Benefits Program

The Swatch Group is an equal opportunity employer that promotes diversity and is committed to environmental sustainability and we are happy to offer a competitive benefits package that includes.

  • Excellent health, dental and vision insurance (eligible 1st of the month following 30 days; generous employer contribution)
  • Immediate participation in the 401(k) and 100% vested employer match after one year
  • Company paid life insurance and Long Term Disability
  • 18 PTO days per year, 23 PTO after 5 years
  • 7 days per year extended paid time for medical, parental and military leave
  • Holiday pay
  • Voluntary Flexible Spending Account, Short Term Disability, Accident/Hospital Indemnity insurance
  • Employee product discount
  • Internal transfer and growth potential
  • $500 Employee Referral Bonuses

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