Boutique Manager, Rado
The company
Rado is a globally recognized Swiss watchmaker known for its innovative design and pioneering use of materials. Since our beginnings in Lengnau, Switzerland in 1917, we’ve been driven by the belief: “If we can imagine it, we can make it.”
Celebrated as the Master of Materials, Rado revolutionized watchmaking with high-tech ceramic, ultralight ceramic, colourful ceramic, and Ceramos™, setting new standards in durability and design. Our collections have earned numerous international design awards, cementing our reputation as one of the most forward-thinking brands in the industry.
At Rado, we combine heritage with innovation, continuously exploring new materials, colours, and shapes to craft timepieces that are timeless, elegant, and enduring.
Join us and be part of a brand that doesn’t just keep time but redefines it!
Job description
Team Leadership
- Provide clear leadership to the Boutique team by effectively communicating objectives, individual responsibilities, expected outcomes, brand standards, and operational procedures. Assign tasks accordingly, monitor progress, and ensure ongoing communication.
- Coach each team member to achieve both individual and collective goals through regular team meetings, on-the-job training, performance appraisals, proactive identification of training needs, task delegation, and consistent feedback.
- Oversee staff appearance and conduct to ensure compliant with company policies and boutique standards, including uniform, grooming, language, and overall presentation.
Sales and Business Development
- Exceed boutique targets in accordance with brand’s retail strategy while ensuring full compliance with Group procedures, and relevant legal, fiscal, and customs regulations.
- Attract and convert target prospects into boutique clients. Identify growth opportunities and propose clienteling strategies through effective use of the CRM system. Collect, update, and manage client information, and oversee the clienteling activities performed by Sales Consultants.
Boutique Operations
- Ensure the boutique is well-maintained, including cleanliness, visually appealing displays, and adherence to Visual Merchandising (VM) guidelines.
- Comply with the Group's and Brand's procedures as outlined in the Retail Manual. Identify operational challenges and propose effective solutions to ensure smooth store operations at all times.
- Safeguard the security and proper maintenance of the timepiece stock.
Finance
- Oversee daily cash handling, sales reconciliation, and banking procedures.
- Ensure compliance with internal controls, audit requirements, and financial protocols.
Inventory Management
- Ensure accurate stock levels through regular cycle counts and annual inventory.
- Monitor stock movements, transfers, and replenishments in coordination with logistics.
- Prevent shrinkage through effective security measures and loss prevention practices.
Profile
- Minimum 7 years of experience in luxury retail, with at least 2 years in a managerial role.
- Proven track record in achieving and exceeding sales targets in a competitive environment.
- Strong understanding of the luxury consumer mindset and behaviour.
- Collaborative approach with the ability to foster teamwork and a "can-do" attitude.
- Intellectual curiosity and a passion for learning and staying updated on industry trends.
- Exceptional communication and presentation skills in English (additional language is a plus).
- Passion for luxury watches, craftsmanship, and brand heritage.
- Comfortable using Excel, Word, and SAP for operational and reporting tasks.