Senior Retail Sales Advisor / Retail Sales Advisor - OMEGA BIRMINGHAM

Your Key responsibilities

Key Responsibilities

Management
• To assist the management team in training, supervising and motivating employees
• Plan, organise and prioritise yourself and the team to optimise usage of available time.
• Deliver high customer service within the team.
• Motivate and develop team performance.
• Assist in ad-hoc managerial tasks as required.

Sales
• Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
• Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
• Ensure good knowledge of all functions of watches and other OMEGA products.
• Provide reliable information to customers in all matters relating to sales and customer service.
• Help display merchandise as directed.
• Contribute to the store reaching its monthly, quarterly and annual sales targets.
• Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Boutique.

Security
•Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
• Maintain/build a general awareness of products and security hot spots.
• Follow Company policy and procedures for opening/closing the store.
• Maintain correct processing of all deliveries.

Care of the Boutique
• Ensure the store is kept clean and presentable at all times.
• Back of house and shop floor are both just as important.
• Health and Safety aware.
• Good Visual Merchandising standards and align with the Company policies and prcoedure.

Communication
•Adhere to company policies and regulations.
• Attend briefing sessions as directed by your line manager.
• Can present, and conduct, themselves in a professional manner to both customers and colleagues.
• Can deal with international customers and familiar with their customs and culture.
• Can communicate clearly to consumers and colleagues.

Product Knowledge
• Attend regular training days.
• Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
• Be able to deliver good product knowledge to our customers.

Other
• To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
• To entertain clients and guests within the boutique and external environment.