Office Administrator

The company

Swatch Group is the world's number one manufacturer of finished watches. With its 17 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components.

Swatch Group unites, among other companies, the following watch brands under its roof Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Léon Hatot, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion

Swatch Group is also an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries.

For more than forty years, Swiss Timing has been one of the most trusted and innovative names in sport. The timekeeping specialist is constantly extending the evolution of technologies designed to measure and record the performances of the world’s most talented men and women, regardless of their sporting discipline. These cutting-edge innovations include live tracking, motion sensing, and computer vision in addition to Swiss Timing’s unparalleled long-standing services in the areas of timing and scoring as well as data handling.

Job description

  • Purchasing and liaison with manufacturers, suppliers and Swiss Timing HQ.
  • Scheduling of service visits, processing maintenance contracts, service visits, call outs and contract renewal.
  • Drafting of new Maintenance Contracts, and approaches to prospective new contract customers.
  • Manage the office diary.
  • Booking in customer returns, and liaising with Client Service department of Swiss Timing HQ.
  • Set up new credit and supplier accounts.
  • Reconciling of supplier invoices, payments from customers and forwarding to head office.
  • Liaise with head office regarding overdue accounts and take appropriate action.
  • Produce quotes for spare parts and basic product sales, under guidance of Brand Manager.
  • Process staff expenses and technician worksheets, petty cash receipts and foreign cash requests.
  • Booking of hotels, hire cars, flights as required.
  • Manage import and export / Customs paperwork and issues arising.
  • Maintain the customer and purchase order books on Excel.
  • Stock control, stock counts, monthly valuation, month end reporting and banking.
  • Fulfil simple spare parts orders from customers along with any shipping and packing.
  • Maintain stock levels including - warehouse stock, consumables, packaging, stationery, cleaning supplies.
  • Filing/document control.
  • Arrange disposal of WEEE and recyclables.
  • Facilities management.
  • Compile and monitor weekly sales reports.
  • Compile and monitor Month End reports.
  • Assist with the annual renewal of SSiP accreditation schemes (Safecontractor, etc).

Profile

Essential Skills and Experience

  • Proven experience in an administrative or office management role.
  • Strong organisational skills with the ability to manage multiple tasks and deadlines.
  • Experience with purchasing processes and liaising with suppliers and manufacturers.
  • Competence in handling customer service duties, including managing service contracts and customer queries.
  • Experience scheduling service visits and coordinating logistics.
  • Proficiency in Microsoft Excel and general IT systems.
  • Strong communication skills, both written and verbal.
  • Experience managing diaries and travel arrangements (e.g. booking flights, hotels, car hire).
  • Ability to manage stock control, perform stock counts, and prepare monthly reports.
  • Experience with import/export procedures and customs documentation.
  • Accurate data entry and attention to detail, especially in reporting and document control.
  • Ability to handle confidential information responsibly.
  • Experience in facilities coordination and office supply management.
  • Comfortable working independently and taking initiative in a small team environment.

 

Desirable Skills and Experience:

  • Familiarity with invoice reconciliation, expense processing, and basic accounting tasks.
  • Experience with CRM or ERP systems for managing contracts and accounts.
  • Familiarity with UK VAT rules and basic bookkeeping principles.
  • Experience in compiling sales reports and month-end reporting processes.
  • Experience supporting accreditation or compliance schemes (e.g. SSiP, SafeContractor).

 

Essential Qualifications

  • 5 GCSE’s including Maths and English (or equivalent)

 

Job Title - Office Administrator
Brand - Swiss Timing
Reporting to - Brand Manager
Location - Chandlers Ford, Eastleigh

 

Contact

Sara Ferguson, HR Business Partner