Global Retail Operations Manager

The company

Breguet, at the crossroads of culture and innovation since 1775.

Combining a proud historical and cultural heritage with avant-garde technology, Breguet has consistently inspired fascination through its capacity for innovation. Today, Breguet perpetuates the exceptional heritage bequeathed by its founder and continues to create fascinating timepieces that combine technical complications with pure, refined aesthetics.

The Global Retail Operations Manager is responsible for overseeing and optimizing the daily boutiques operations to enhance efficiency, client satisfaction, retail excellence standards, and overall business performance across multiple countries or regions.

Job description

  • Sales Performance:
    • Set ambitious sales objectives for Breguet Boutiques aligned with Brand objectives
    • Boost boutiques productivity by deploying a best-in-class operations culture and intensive clients activations in collaboration with Brand Managers and local Retail Managers
    • Build and deploy global tactical activations calendar to support business development plans and boost sales
    • Anticipate trade evolutions and opportunities to optimize tactical activations
    • Consolidate business reviews to support business decisions
    • Provide consistent sales reports to both HQ and local management, highlighting achievements, challenges, and next steps.
  • Channel Management:
    • Support commercial ambitions by supporting markets in their distribution roadmap deployment and set solid business foundations with short-term and long-term perspectives.
    • Oversee the expansion and optimization of Breguet’s retail networks, including new store openings, boutique renovations, and closures
    • Support markets in negotiations with key retail partners such as department stores, luxury retailers, and duty-free operators
    • Ensure that all boutiques operate in line with Breguet’s global standards, from customer service to visual merchandising and brand representation
  • Staff Management:
    • Direct and supervise retail staff across multiple locations to ensure objectives achievement
    • Plan and support Breguet Training program deployment across markets for retail staff to enhance their skills and performance.
    • Monitor deployment, assess individual performance and implement action plan to raise people performance in collaboration with the Global Training Manager.
    • Manage and support retail teams across different countries, ensuring cultural differences are respected and leveraged.
    • Ensure adequate incentives program for local retail community in accordance with local HR policy
    • Conduct regular performance evaluations to ensure staff meet performance standards and objectives.
  • Retail Operations Guidelines:
    • Establish and deploy guidelines to ensure that global retail operations are efficient, compliant, and aligned with the company’s strategic goals.
    • Ensure all retail operations comply with local laws and regulations, including health and safety standards.
    • Establish robust inventory management practices to minimize stockouts and shrinkage, and ensure timely restocking.
    • Implement customer service standards to ensure a high level of customer satisfaction across all locations.
    • Develop with IT department retail management software and other technologies to streamline operations and improve efficiency.
    • Set, regularly monitor and analyze key performance indicators (KPIs) to assess the performance of retail operations and identify areas for improvement.
  • Clients Management
    • Develop and drive initiatives in collaboration with Customers Insights & CRM department to improve customer experience, satisfaction, and loyalty at boutique levels, focusing on creating an exclusive and high-end shopping environment.
    • Collaborate with the CRM team to increase client retention and acquisition and achievement of clienteling KPIs, including the development of gifting programs, bespoke event management, and exclusive brand experiences.
    • Conduct market research to understand global retail trends and consumer behavior in different regions.
    • Address and resolve customer complaints, ensuring high levels of customer satisfaction
    • Set Tools and deploy platforms to measure customer satisfaction and loyalty across markets and regions.

Profile

  • At least 10 years with extensive experience in luxury retail management, ideally with a deep understanding of the watch and jewellery sectors and significant portion in a global or international context.
  • Minimum of 5 years in a similar role in Luxury goods or High value product industry, with a proven track record of leading teams in high-pressure environments, delivering sales and marketing objectives.
  • Bachelor’s degree in business, marketing, or a related field is required. A Master’s degree is considered a plus.
  • Candidates must demonstrate expertise in retail excellence, retail business development and clients experience, with significant achievements in these areas.
  • Strong leadership, strategic planning, excellent communication skills.
  • Collaborative approach with the ability to foster teamwork and a "can do" attitude
  • Intellectual curiosity and a passion for learning

Languages

Fluent in English, both written and spoken. Mandarin proficiency is a significant advantage.