Customer Services Coodinator

Description du poste

In this dynamic and customer-centric role, you will act as the primary communication interface for handling customer orders, lead time inquiries, and delivery requirements. You will work in close coordination with colleagues from Sales and Business Units to ensure seamless support of customer account management. Your responsibilities will include overseeing daily operational activities such as managing delivery backlogs, aligning order schedules with production capabilities, and ensuring timely communication of delivery timelines to meet customer expectations. This position is focused on customers within the EMEA region, whilst coordinating with colleagues across the APAC and USA regions also.

Tasks and responsibilities

• Validates customer orders (items, quantities, prices and dates) and issue confirmations, invoices and credit notes
• Monitor delivery dates, manage backlogs and proactively communicate with customers in case of or changes
• Act as the first point of contact for our domestic and international sales teams, handling inquiries by e-mail and phone
• Collaborate closely with Logistics, Production planning and Engineering teams to solve order-related issues
• Support Sales and Business Units with quotations, customer documentation and reporting
• Maintain accurate customer data in ERP/CRM systems
• Provide regular updates on order and delivery status to customers and internal stakeholders
• Participate in continuous improvement initiatives to streamline order-to-cash processes
• Contribute to the preparation of export documents and compliance checks when required