Customer Care Assistant

The company

https://www.swatchgroup.com/en/companies-brands/watches-jewelry/longines

Job description

As a Customer Care Assistant, you will be the first point of contact for our B2C and B2B customers, providing efficient, empathetic, and solution-oriented support. Your mission is to ensure a positive experience in every interaction while representing the values of our Longines Brand.

Profile

Key Responsibilities

Respond to customer inquiries with professionalism and clarity
Resolve issues promptly and effectively
Log and track customer cases using our CRM tools
Collaborate with other departments to improve customer satisfaction and internal processes
Collect feedback and suggestions to help drive continuous improvement

Professional requirements

Minimum 1 year of experience in customer service or a similar role

Excellent verbal and written communication skills

Ability to work well under pressure and in a team-oriented environment

Proficiency with digital tools and CRM platforms

Languages

Fluent English is a must