Senior Sales Consultant
The company
About Blancpain
Founded in 1735, Blancpain is the world’s oldest watchmaking brand, embodying nearly three centuries of uninterrupted expertise. Blancpain is synonymous with timeless elegance, innovation, and uncompromising craftsmanship. Discover the aesthetic and technological know-how for which Blancpain has been renowned since its creation. Generations of devoted artisans have refined their skills, overcoming challenges with passion and perseverance, to elevate their art to the peak of perfection. From the legendary Fifty Fathoms to extraordinary complications, every Blancpain creation reflects precision, artistry, and exclusivity, preserving the heritage of Swiss watchmaking while continually redefining its future.
Job description
What You'll Be Doing
Client Engagement & Sales
- Greet every client warmly, acknowledging their presence promptly upon entering the boutique.
- Understand client preferences through attentive listening and thoughtful conversation.
- Share the unique stories behind our timepieces, highlighting features, craftsmanship, and brand heritage.
- Meet and exceed individual sales goals while contributing to overall boutique performance.
- Take pride in presenting the right product for each client, offering recommendations that are both relevant and inspiring.
Client Relationship Management (CRM)
- Cultivate long-term relationships with clients by maintaining regular, thoughtful follow-ups and exclusive invitations to events or launches.
- Manage and grow an active client book through CRM tools and clienteling best practices.
- Demonstrate discretion and professionalism when serving high-profile and international clientele.
Brand & Product Knowledge
- Maintain deep product knowledge across collections and novelties, including movements, materials, and craftsmanship.
- Stay updated on brand history, key milestones, and current campaigns to support brand storytelling.
Boutique Operations & Teamwork
- Actively participate in the proper maintenance of the boutique: product displays, props set-up, etc.
- Uphold company procedures and policies related to operation, customer service, security and compliance.
- Monitor competitors’ marketing activities and provide regular market intelligence to the Management.
- Work closely with your team to create a supportive, positive environment where everyone feels valued and motivated to achieve shared success.
Profile
- Minimum 5 years of sales experience in luxury, premium retail, or lifestyle brands.
- Passionate about client service and delivering exceptional experiences.
- Professional, well-groomed, and confident in engaging with diverse clientele.
- Strong interpersonal and communication skills.
- Passion for luxury watches, craftsmanship, and brand heritage.