Retail IT Business Analyst
The company
Swatch Group is the world's number one manufacturer of finished watches. With its 16 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components.
Swatch Group unites, among other companies, the following watch brands under its roof: Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion. Swatch Group is also an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries.
Job description
Operational Support
• Serve as the primary point of contact for technical and business support of all retail IT systems.
• Troubleshoot and resolve incidents for store applications, hardware, and integrated solutions.
• Identify and implement process improvements to reduce incident volume and resolution time.
• Coordinate and host regular business support meetings to address ongoing issues and enhancements.
• Coordinate service for 2nd and 3rd level support with Swatch Group Retail IT Team, local and global partners.
Project Delivery & Continuous Improvement
• Support the deployment of retail IT initiatives, upgrades, and store opening projects.
• Configure, test, and validate retail solutions prior to store launches or major rollouts.
• Partner with internal teams (Swatch Group US and HQ IT team) and vendors to identify improvement opportunities for operations and support processes.
Vendor & Stakeholder Management
• Liaise between IT, store operations, and vendors on all issues, enhancements, and system requirements.
• Work closely with vendors to test, install, and validate POS and related system modifications.
• Align local POS requests with Global Core Template defined by Group Retail IT team.
• Integrate changes and evolutions required by Brands HQ, Group Controlling and Global Retail IT in coordination with partners or Global teams.
Training & Documentation
• Develop and deliver Key User training sessions and support documentation for store teams.
• Ensure knowledge transfer to internal and external support teams for smooth handover and ongoing support.
#LI-Onsite
Profile
The Retail IT Business Analyst will act as the primary liaison between IT, store operations, and vendors to ensure the smooth operation of retail applications and technology in stores. This role combines day-to-day operational support with involvement in project rollouts, continuous improvement initiatives, and ownership of the in-store retail applications landscape. The Analyst will understand both the technical and functional setup of systems, ensuring they meet business needs efficiently and reliably.
Professional requirements
• Bachelor’s degree in Information Technology, Business or related field.
• Minimum of 5 years’ experience in retail application management and support.
• Hands-on experience with retail IT systems and hardware (e.g., POS/Registers, Pin Pads, Peripherals).
• Experience with Cegid Y2 strongly preferred.
• Proficiency with Microsoft Office Suite and Microsoft operating systems.
• Strong interpersonal and stakeholder management skills, with the ability to work across technical and business teams.
• Self-motivated, proactive, and able to work independently with strong reporting capabilities.
Benefits Program
We are happy to offer a competitive comprehensive benefits package that includes:
• Excellent medical, dental and vision insurance (eligible 1st of the month following 30 days, generous employer contribution)
• Immediate participation in the 401(k) and 100% vested employer match after one year of employment
• 18 PTO days per year, 23 PTO after 5 years
• 7 days per year of extended paid time off for medical, parental and military leave
• Holiday pay
• Company paid life insurance and Long Term Disability
• Voluntary Flexible Spending Account, Short Term Disability, Accident/Hospital Indemnity insurance
• Employee product discount
• Internal transfer and growth potential
• $500 Employee Referral Bonus program
Contact
Suzete Truehaft
Human Resources Manager