Spare Parts Support and Inventory Co-Ordinator
The company
Swatch Group is the world's number one manufacturer of finished watches. With its 17 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components. Swatch Group unites, among other companies, the following watch brands under its roof Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Léon Hatot, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion Swatch Group is also an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries. For more than forty years, Swiss Timing has been one of the most trusted and innovative names in sport. The timekeeping specialist is constantly extending the evolution of technologies designed to measure and record the performances of the world’s most talented men and women, regardless of their sporting discipline. These cutting-edge innovations include live tracking, motion sensing, and computer vision in addition to Swiss Timing’s unparalleled long-standing services in the areas of timing and scoring as well as data handling.
Job description
Main Function
Be the main point of contact for material-related queries, ensuring clear communication with internal teams, stores, and boutiques. Manage orders and stock movements, resolving discrepancies and supporting the daily operations of the Spare Parts department.
Role and Responsibilities
· Be the first point of contact for all material-related queries, including managing the Luxury Materials Inbox and responding to inquiries in a timely and professional manner.
· Maintain communication with internal stakeholders, retail stores, and boutiques to provide relevant and up-to-date information regarding spare parts, materials, and orders.
· Provide clear, detailed, and timely updates on order status to retail stores, boutiques, and other relevant stakeholders, ensuring that all parties are informed of progress and expected delivery times.
· Track and manage order deliveries, coordinating with Logistics to ensure timely and accurate dispatch of materials.
· Investigate and resolve order discrepancies, stock shortages, and other material-related issues promptly, ensuring minimal disruption to operations.
· Work closely with the Manager (Spare Parts) and Spare Parts team to address and rectify stock inaccuracies or misplacements.
· Process internal stock movements between various locations, ensuring proper documentation and accurate tracking of materials.
· Ensure that stock movements are recorded in a timely manner, facilitating smooth inventory management.
· Support the Spare Parts team with day-to-day tasks, including picking, packing, and invoicing, to ensure efficient operations and accurate order fulfilment.
· Assist in maintaining the overall flow of Spare Parts management by proactively addressing any operational challenges.
· Handle internal stakeholder issues, including resolving picking list errors and addressing material-related investigations in a methodical and effective manner.
· Act as a problem solver for internal teams, ensuring that materials-related issues are dealt with quickly to minimise delays in operations.
· Collaborate with the B2B team to ensure the availability, accuracy, and timely delivery of materials, working together to resolve any supply chain issues.
· Ensure that the B2B process runs smoothly by confirming that materials are properly sourced and stocked to meet internal and external demand.
· Identify, monitor, and escalate recurring issues or trends to the Manager to facilitate the improvement of service delivery and operational efficiency.
· Participate in the development and implementation of continuous improvement initiatives within the department, helping to streamline processes and improve overall workflow.
· Accurately enter data into systems, ensuring that records are updated and maintained regularly.
· Collaborate with other CS departments, to ensure the smooth flow of information and timely resolution of any material-related challenges.
· Work closely with the Spare Parts team to maintain optimal stock levels and ensure the efficient functioning of parts operation.
Profile
• Proven experience in a materials, inventory, or customer service role, preferably in a retail or luxury environment.
• Strong communication skills, with the ability to effectively liaise with internal stakeholders and external suppliers.
• Excellent problem-solving abilities and attention to detail. • Strong organisational skills, with the ability to manage multiple priorities and meet deadlines.
• Proficiency in Microsoft Office Suite and experience with inventory management or ERP systems.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong customer service skills with demonstrable experience in case management and delivering exceptional service.
• Proactive, with the ability to identify potential issues and address them before they escalate.
• A collaborative team player who thrives in a dynamic and fast-paced environment.
• Detail-oriented, ensuring accuracy in all tasks related to inventory management and spare parts processes.
• Adaptable and open to change, with a focus on continuous improvement.
• Experience working with inventory systems, ERP tools, or order management software (preferred).
Contact
Sara Ferguson, HR Business Partner
sara.ferguson@uk.swatchgroup.com