Longines After Sales Advisor | Edward St

About Longines

Longines – famous for the elegance of its timepieces – is a member of the Swatch Group Ltd., the world's leading manufacturer of horological products. Based in Saint-Imier, Switzerland, since 1832, Longines watchmakers possess expertise steeped in tradition, elegance, and performance. With generations of experience as the Official Timekeeper of World Championships and as a partner of international sports federations, Longines has created lasting and durable links to the world of sport.

The Role

As a After Sales Advisor, you will be the key client contact for all after sales services/repairs. This includes liaising with customers regarding estimation management, the repair process and follow up. Experience with watches is not mandatory as full training is provided but a passion for impeccable customer service and the watch industry will be highly regarded.

Key Responsibilities

  • Provide excellent communication and customer service to clients
  • Ensure services are presented professionally
  • Offer first-level technical assistance to clients
  • Perform detailed diagnostics on timepieces to determine necessary repairs
  • Conduct quality control checks for watches returned from service
  • Interact with clients to assess their service needs and recommend corrective actions
  • Complete administrative tasks as required
  • Proactively follow up with clients regarding delays or updates
  • Conduct weekly stock take to manage inventory
  • Resolve client queries and provide effective solutions
  • Assist on the sales floor when required 
  • Continuously develop product knowledge and understanding of watch technology
  • Demonstrate expertise in watch movements, calibres, and functions to clients

Skills & Experience

  • Excellent communication and customer service skills
  • Experience within a retail environment 
  • Impeccable time and organisational skills
  • Basic computer skills and knowledge 
  • High attention to detail 
  • Passion for watches and the Longines brand
  • Full time availability including weekends

How to Apply

Click APPLY to submit your application.