Spare Parts Manager
The company
Swatch Group is the world's number one manufacturer of finished watches. With its 16 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components.
Swatch Group unites, among other companies, the following watch brands under its roof: Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion. Swatch Group is also an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries.
Job description
- Manage Spare Parts team to ensure team is motivated and performs at its optimal level Undertake performance appraisals
- Contribute to planning of Spare Parts department in conjunction with the Customer Care Director
- Ensure parts are put away by team members daily
- Ensure quotes are handled by team members in the best customer service manner
- Ensure sales orders are processed in the best customer service manner
- Ensure purchase orders are processed daily
- Check and mark off shipment before passing to team members for processing
- Replenish stock as required
- Order new stock for new models (parts, quantities); organize labels and re-arrange stock.
- Process stock movements to other departments
- Return defective stock or old parts to supplier in conjunction with Brand Manager and Finance Manager
- Undertake stocktake of spare parts
- Provide monthly reports
Profile
The spare parts manager is responsible for the operations of the spare parts department. This includes responsibility for day to day operations and the performance of staff within the department to ensure our clients’ expectations are met.
Professional requirements
- Extremely strong attention to detail (particularly numbers)
- Computer proficiency • MS Office – intermediate to advanced, particularly Excel / Access, email
- Customer service approach
- Team oriented
- Ability to work in a fast environment
- Spare parts / jewelry industry experience preferred
Benefits Program
We are happy to offer a competitive comprehensive benefits package that includes:
• Excellent medical, dental and vision insurance (eligible 1st of the month following 30 days, generous employer contribution)
• Immediate participation in the 401(k) and 100% vested employer match after one year of employment
• 18 PTO days per year, 23 PTO after 5 years
• 7 days per year of extended paid time off for medical, parental and military leave
• Holiday pay
• Company paid life insurance and Long Term Disability
• Voluntary Flexible Spending Account, Short Term Disability, Accident/Hospital Indemnity insurance
• Employee product discount
• Internal transfer and growth potential
• $500 Employee Referral Bonus program
Contact
Suzete Truehaft
Human Resources Manager