Warehouse Manager

Job description

Inventory Management

• Manage the warehouse finished goods products and ensure efficient delivery of goods.

• Ensure accurate finished goods inventory levels through daily monitoring and cycle counting.

• Monitor, investigate, and rectify stock discrepancies.

• Organise and maintain inventory, storage area and finished goods locations.

• Process and inspect returned goods, updating inventory records accordingly.

• Provide timely departmental reporting on stock levels, cycle counts, and other operational KPIs to the Logistics Manager

• Liaise with Brand Managers to ensure stock maximisation and HQ Return to Brands.

• Maintain the security integrity of the finished goods area in accordance with corporate guidelines.

Order Fulfilment

• Manage ad-hoc activities and organise shipments to our stores.

• Fulfil orders by picking, packing, and labelling finished goods for retailer, boutique, and e-commerce channels, ensuring adherence to customer and company standards and meeting service level agreements.

• Oversee the order fulfilment process, including returns and adjustments, ensuring accurate data entry and quality standards and SLA targets are met.

• Collaborate with logistics and sales teams to ensure prompt replenishment and maintenance of required stock levels by receiving and unpacking finished goods and updating inventory systems.

• Collaborate closely with the sales team to coordinate staff sales orders, ensuring timely fulfilment, accurate processing, and successful distribution of purchased watches.

Shipping and Documentation

• Ensure timely requests for documentation from the Import/Export Specialists for shipments outside the UK.

• Provide support to Shipping Operations when requested, assisting with updates on issues such as lost-in-transit items or redeliveries.

• Assist with the unpacking and packing of incoming and outgoing watch repairs during peak periods or as needed to ensure efficient workflow and timely service.

• Oversee and ensure the accurate pre-registration of all Customer Service repairs by the packing team prior to distribution within the facility.

Team Management and Department Performance

• Lead and support the team of storekeepers and goods in/out employees to meet daily operational targets.

• Assign tasks and manage workflows proactively, considering volumes and work types to meet demand.

• Promote a culture of accountability, teamwork, and continuous improvement within the Finished Goods and Logistics team.

• Train team members on operational processes, inventory systems, and quality control procedures to ensure consistency and accuracy.

• Ensure compliance with health and safety regulations, maintaining a safe and organised working environment.

• Implement and monitor quality control procedures to ensure accuracy and reduce errors in picking, packing, and inventory control.

• Identify inefficiencies and work with the Logistics Manager to streamline processes and improve performance.

Stakeholder Collaboration

• Act as a point of contact for internal stakeholders to address inventory and order-related queries.

• Communicate with internal stakeholders and foster successful collaboration across the CS operation and the wider Logistics team.