Boutique Manager

About the Brand

Discover the aesthetic and technological know-how for which Blancpain has been renowned since its creation in 1735. Individuals devoted to their craft who over the centuries have refined their skills and brought their art to the peak of perfection. Their passion for watchmaking has carried them through the setbacks of their trade to finally achieve the excellence in traditional craftsmanship enjoyed by Blancpain today.

Looking for a new challenge? Join our Retail team today.

 

Job Description

We are seeking an experienced Boutique Manager to lead our boutique at ION Mall in Orchard, Singapore. As the face of the brand, you will act as a brand ambassador, delivering an exceptional prestige retail experience while driving sales performance and operational excellence. You will inspire and lead the boutique team to manage the operations, cultivate long-term client relationships, and ensure the boutique consistently reflects the brand’s standards of luxury, service, and presentation.

  • Deliver an exceptional and personalised shopping experience to all clients

  • Identify client needs, recommend suitable products, and close sales effectively

  • Drive, monitor, and achieve boutique sales targets

  • Champion clientelling and CRM excellence, building genuine long-term relationships with high-net-worth clients

  • Lead, motivate, coach, and develop the boutique team through continuous training and performance management

  • Motivate the team to meet and exceed sales goals

  • Ensure the boutique is adequately manned with sufficient manpower planning

  • Oversee stock levels and assortment, Supervise inventory checks to ensure accuracy, compliance, and control

  • Ensure the boutique is maintained in accordance with brand standards and guidelines

  • Ensure that watches are merchandise in accordance to guideline

  • Ensure that POSM are properly stored and all storage cabinets are well organised, clean and tidy

  • Ensure accurate completion and filing of sales, stock, and customer service documentation

  • Collaborate with Marketing on boutique events and activations
  • Drive Clientelling and CRM excellence, foster relationships with individuals and inspiring the team to deliver a personalised experience.

Profile

The ideal candidate will have supervisory or managerial experience in a retail environment, leading a team while demonstrating expertise in watch products, driving sales, and delivering exceptional client experiences with a strong sense of prestige, service excellence, and etiquette

Professional requirements

 

  • Prior retail experience in the luxury sector is preferred.
  • Experience and knowledge of the luxury watch industry is an advantage.

Languages

Good command in Conversational English.

Contact

Send your CV and we look forward to connect with you!