Customer Service Representative

The company

Swatch Group is an international group active in the design, manufacture and sale of finished watches, jewelry, watch movements and components.

Swatch Group supplies nearly all components required by its 16 watch brands, and Swatch Group companies supply movements and components to third-party watchmakers in Switzerland and around the world. Please be sure to visit our brands' websites to learn more about their fantastic products.

Swatch Group is also a key player in the manufacture and sale of electronic systems used in watchmaking and other industries.

Job description

Position purpose: The Swatch Group (U.S.) is currently looking for a qualified candidate in our After Sales Service Department to handle a variety of in-coming calls from our consumers. The Customer Service Representative is responsible for customer inquiries within the Watch Service Department, while properly processing watch repairs. This position is a first point of contact with customers and their concerns related to service and repair orders status.

 

Responsibilities:

  • Research and respond to customer inquiries in person, phone and e-mail.
  • Issue repair estimates and provide customer with repair process related information.
  • Review and update customer records on computerized data base, SAP system.
  • Maintain parts inventory and its replenishment.
  • Resolve problems through partnerships with appropriate parties/department heads.
  • Perform due diligence on customer inquiries through oral and written communication.
  • Research timepieces and parts in the SAP.
  • Assure the highest level of customer satisfaction including timely and adequate follow up process.

#SGUSC

Profile

Requirements:

  • Customer service approach
  • Attention to detail
  • Administration skills
  • Ability to work under pressure
  • Computer skills: SAP; MS Office
  • Flexibility

 

 

 

 

 

 

 

 

Benefits

  • Excellent medical, dental and vision insurance (eligible 1st of the month following 30 days, generous employer contribution)
  • Immediate participation in the 401(k) and 100% vested employer match after one year of employment
  • 18 PTO days per year, 23 PTO after 5 years
  • 7 days per year of extended paid time off for medical, parental and military leave
  • Holiday pay
  • Company paid life insurance and Long Term Disability
  • Voluntary Flexible Spending Account, Short Term Disability, Accident/Hospital Indemnity insurance
  • Employee product discount
  • Internal transfer and growth potential
  • $500 Employee Referral Bonus program

For more information please see https://transparency-in-coverage.uhc.com/

Contact

Paula Mahecha

Human Resources Generalist

E-Mail: paula.mahecha@swatchgroup.com