OMEGA After Sales Advisor | Brisbane

About OMEGA

Since 1848, innovative watchmaking has been the cornerstone of OMEGA’s heritage, but it is also inspired by sports timekeeping, the conquest of space and of course its enviable role in support of the world’s favourite spy. Thanks to OMEGA’s pioneering spirit and iconic designs, the brand has established a reputation for quality and luxury that is renowned worldwide.

The Role

Working within our Customer Service department, this position is responsible to assist clients visiting the boutique for their after sales service needs alongside also working as part of the sales team.

  • Interacting with clients to ascertain their service and warranty needs
  • Propose necessary corrective intervention
  • Conduct diagnostics with the view to create an estimate for the work required
  • Perform quick service interventions on timepieces, in line with OMEGA standards
  • Conduct bracelet interventions (replacement of pins and bars, repair of bent clasps, etc.)
  • Ultrasonic cleaning on cases and bracelets.
  • Assist with stock management
  • Assisting in the continuous achievement of sales targets
  • Delivering impeccable customer service
  • Developing strong client relationships and client records within the boutique
  • Attend regular training and develop comprehensive product knowledge base
  • Opportunity to progress into a Boutique Technician role in the future

Skills and Experience

  • Technical aptitude with an eye for detail
  • Relevant experience within watch industry or another comparable field
  • Dexterity
  • Excellent organisational skills and methodology
  • Demonstrated analytical and problem-solving ability
  • Excellent oral and written communication skills
  • Experience achieving and maintaining qualitative and quantitative KPI’s
  • Good computer literacy skills
  • Good time management skills
  • Energy, drive and enthusiasm
  • Impeccable grooming and presentation
  • Full time availability

Benefits

  • Collaborative and supportive culture
  • Generous employee discount across all Swatch Group brands
  • Employee referral program with the opportunity to earn a cash reward
  • Access to our Employee Assistance Program
  • Comprehensive income protection insurance
  • Novated leasing opportunities for electric vehicles
  • Extensive professional Learning and Development program
  • Opportunity to earn incentives on top of your base salary
  • Complementary loan watch

How to Apply

Click APPLY to submit your application.