Customer Service Representative

The company

Swatch Group is the world's number one manufacturer of finished watches. With its 16 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components.

Swatch Group unites, among other companies, the following watch brands under its roof: Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion.

Swatch Group is also an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries. 

 

Job description

Responsibilities:

• Research and respond to customer inquiries via phone and e-mail.

• Issue repair estimates and provide customer with repair process related information.

• Review and update customer records on computerized data base, SAP system.

• Maintain parts inventory and its replenishment.

• Resolve problems through partnerships with appropriate parties/department heads.

• Perform due diligence on customer inquiries through oral and written communication.

• Research timepieces and parts in the SAP.

• Assure the highest level of customer satisfaction including timely and adequate follow up process.

Profile

The Swatch Group (U.S.) is currently looking for a qualified candidate in our After Sales Service Department to handle a variety of in-coming calls and e-mails from our consumers. The Customer Service Representative is responsible for customer inquiries within the Watch Service Department, while properly processing watch repairs. This position is a first point of contact with customers and their concerns related to service and repair orders status.

 

Professional requirements

Requirements:

• Customer service approach

• Attention to detail

• Administration skills

• Ability to work under pressure

• Computer skills: SAP; MS Office

• Flexibility

 

Benefits

  • Excellent health, dental and vision insurance (employee and dependents are eligible 1st of the month following 30 days; generous employer contribution)
  • Immediate participation in the 401(k) and 100% vested employer match after one year (maximum 4% employer match with 5% employee contribution)
  • Company paid life insurance and Long Term Disability
  • 18 days of PTO per year, 1 Month PTO after 5 years
  • Special bucket of sick time per year extended paid time for medical, parental and military leave
  • Holiday pay
  • Voluntary FSA, STD, Accident/Hospital Indemnity insurance
  • Employee product discount
  • Employee Referral Program

Contact

Paula Mahecha

Human Resources Generalist

paula.mahecha@swatchgroup.com