Operations Specialist
The company
Swatch Group is the world's number one manufacturer of finished watches. With its 16 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components. Swatch Group unites, among other companies, the following watch brands under its roof: Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion. Swatch Group is also an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries.
Job description
• Communicate and facilitate operations for Hour Passion stores, which includes checking, and approving all invoices, and assisting them with any operational
• To participate in regular meetings with the stores and take action as and when required.
• For Certina, to manage the Amazon account and handle all chargebacks as and when they arise.
• For Balmain to manage the V2C at Nordstrom account and all matters relating to this. To provide assistant with the set-up of new accounts as and when the brand requires.
• Assist in preparation of new boutique openings
• Assist in planning and maintaining yearly operation budgets
• Audit boutiques cycle counts and daily counts
• Maintain employee consignment program
• Maintain tour guide program including check processing and check status logs
• Work as liaison between finance and the boutiques
• Work with vendors on service and pricing
• Invoice approval and coding of all activities.
• Monthly retail commissions.
• Tour Guide commission checking and maintaining records
Profile
The Operations Specialist will be responsible for facilitating and executing the various projects and activities within the operations department. The focus of the position is on supporting the multi brands, which currently includes Hour Passion, Certina, and Balmain with all operational needs.
The candidate must possess operational experience with ideally some knowledge of both wholesale and retail activities. They must have the ability to work on their own, and will be able to work on their own initiative as well as work as part of a team environment. The person must possess strong communication skills as they will be in constant contact with the boutiques as we as corporate management.
Professional requirements
• 3+ years of corporate or retail operations.
• Strong written communication skills required.
• Experience working closely with senior level executives.
• Understanding of the business environment
• Ability to perform well on their own and using own initiative as well as in a team environment and manage multiple deadline-driven projects.
• Must be flexible and solution-oriented with excellent time management and organizational skills and the ability to multitask.
• Excellent computer skills, including proficiency with Office (Word, PowerPoint and Excel) as well as flexibility with similar alternative programs.
• Ability to process a vast amount of information and understand and prioritize competing business needs.
• Strong personal work ethic.
• Flexible personality and quick learner who operates with a sense of urgency.
Benefits Program
We are happy to offer a competitive comprehensive benefits package that includes:
• Excellent medical, dental and vision insurance (eligible 1st of the month following 30 days, generous employer contribution)
• Immediate participation in the 401(k) and 100% vested employer match after one year of employment
• 18 PTO days per year, 23 PTO after 5 years
• 7 days per year of extended paid time off for medical, parental and military leave
• Holiday pay
• Company paid life insurance and Long Term Disability
• Voluntary Flexible Spending Account, Short Term Disability, Accident/Hospital Indemnity insurance
• Employee product discount
• Internal transfer and growth potential
• $500 Employee Referral Bonus program
Contact
Suzete Truehaft
Human Resources Manager