Privacy Notice

1. About this Privacy Notice

1.1. This is the privacy notice (“Notice”) of The Swatch Group Service Ltd., Längfeldweg 119, 2504 Biel/Bienne, Switzerland, (“SGS”, “we", “us”, “our”). SGS is the data controller for the purpose of this Notice.

1.2. This Notice, together with our Terms of Use, sets out the basis on which we will process any personal data obtained in connection with your use of and interaction with this website or any other online presence administered by us including our applications, (collectively referred to as “Website”).

1.3. We will post any changes we may make to our Notice on this Website.

1.4. The Notice currently in place dates of 15.06.2022.

2. What personal data do we collect from you?

2.1. We collect personal data, that you provide to us, such as by filling out a contact form, registering for an account, using interactive features, subscribing to a service, requesting information and/or material or complete surveys. Such personal data may consist of:

2.1.1.   contact information (such as name, email address, and mobile or other telephone number),
2.1.2.   customer service information (such as customer service inquiries, and comments),
2.1.3.   username and password,
2.1.4.   comments and other content you provide, and
2.1.5.   information we may obtain from our third-party service providers.

2.2. We collect metadata, for example details of your visits to the Website, such as traffic data, location data, IP address, browser information, session data, preferences, settings, weblogs and other communication data, which we monitor during your interaction with the Website.

3. On which basis do we process your personal data?

3.1. We process your personal data for the purposes indicated or obvious at the time of collection and

3.1.1. to which you have agreed, for example by checking a box; or
3.1.2. for which we are required by applicable laws, for example to comply with data retention requirements; or
3.1.3. for which we rely on other legitimate interests, which include:

delivering and improving our services,
management of customer, client, vendor and other relationships, sharing intelligence with internal stakeholders, implementing safety procedures, and planning and allocate resources and budget,
monitoring, detecting, and protecting the organization, its systems, network, infrastructure, computers, information, intellectual property and other rights from unwanted security intrusion, unauthorized access, disclosure and acquisition of information, data and system breaches, hacking, industrial espionage and cyberattacks,
protecting and developing industry standards; sharing intelligence about individuals or concerns that may have a negative or detrimental impact; and following industry best practices, or
complying with industry standards, regulators’ requirements and other requirements related to fraud prevention.

4. For which purposes do we process your personal data?

4.1. We process your personal data for the following purposes:

4.1.1. If you fill out a contact form providing your name, email-address, telephone number, preferences, etc., we use your data for answering your questions, sending you information or performing other tasks you ask us to.
4.1.2. If you register an account with us, then we process the data required to open that account, for example your name, email-address, password, third party account data (if you register using your IdP, for example), etc. to allow your registration and management of your account.
4.1.3. If you use our interactive features, we process the data required to use these features to allow you and manage their use.
4.1.4. If you are an existing customer, we may send you information about our services using, for example, your name and email-address.
4.1.5. If you register for a service, we need and process the data required to fulfill your registration, such as your name, telephone number, email-address, etc., for example to confirm your registration and contact you for relevant purposes.
4.1.6. If you interact with third party partner, then we process your data for such interaction (your interactions with a third-party partner would be subject to that partner's privacy policies and terms of use).
4.1.7. We process your personal data also to comply with and enforce applicable legal requirements, our Terms of Use, relevant industry standards, contractual obligations and our policies.

4.2. We process metadata that we collect from you to improve our website, analyze traffic pattern and Website usage, to develop and analyze statistics.

5. To whom do we disclose and transfer your personal data?

5.1. We may disclose your personal data to the following recipients or categories of recipients for them to use the data on their own behalf and under their own control (controllers):

5.1.1. Our parent company The Swatch Group Ltd, Seevorstadt 6, 2501 Biel/Bienne, Switzerland (“Swatch Group”),
5.1.2. Our company headquarters The Swatch Group Service Ltd., Längfeldweg 119, 2504 Biel/Bienne, Switzerland (“Brand HQ”),
5.1.3. Our affiliates within Swatch Group in the countries where our brand is represented as indicated when we collect your personal data.

5.2. We may disclose your personal data to the following recipients or categories of recipients acting on our behalf and/or as partners (processors), limited to the purpose of the execution of their obligations, which are contractually bound to adhere to an adequate level of data protection when processing your personal data (for example to provide customer service, send e-mail, store and process data, host websites, remove repetitive data from customer lists, analyse data, provide assistance):

5.2.1. Swatch Group,
5.2.2. Company HQ,
5.2.3. Our data processing center in Switzerland,
5.2.4. Our affiliates within Swatch Group, or
5.2.5. Our third-party service providers.

5.3. We may disclose your personal data to an acquirer if SGS or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

5.4. We may disclose your personal data if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of SGS or any member of Swatch Group, our customers, or others. This includes exchanging data with other companies and organizations for the purposes of fraud protection and credit risk reduction.

5.5. We may internationally transfer your personal data, including to countries that are not considered providing an adequate level of data protection by the relevant regulatory bodies, for example to countries not considered by the European Commission or the Swiss Federal Data Protection and Information Commissioner to be providing such level. In such case, we ensure the adequate protection of your personal data by having the recipients adhere to binding contractual obligations in accordance with applicable standards approved by the relevant regulatory bodies or by relying on other safeguards, such as self-certifications, approved by the relevant regulatory bodies. You may contact us for a copy of the contractual and other safeguards in place (see section 9 below).

5.6. This Website may contain links to and from the websites of our partner, and affiliates. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

6. For how long do we process your personal data?

We process your personal data:

until you withdraw your consent for future processing, for example until you delete your account with us,
for as long as you remain our business partner plus ten years, unless we can rely on another justification, have informed you otherwise or you have given your consent for a longer retention period,
for as long as laws require us, e.g., legal retention obligations based on bookkeeping or tax laws and regulations.

7. When do we require your personal data?

If you wish to register for a service with us, then we are required to obtain from you certain personal data to allow us to activate this service, for example, your name, and your email-address. Should you decide not to provide us the required information, we may not activate the service for you.

8. What are your rights?

8.1. You have the right:

to request from us access to and rectification or deletion of your personal data; and
to request from us to provide you or any person or entity you appointed with a digital file of your personal data (data portability).

8.2. You may withdraw your consent that allows us to process your personal data for the indicated purposes at any time.

8.3. To exercise the above rights, you may contact us as indicated below.

8.4. You also have the right to lodge a complaint with the competent authority.

9. How can you contact us?

For any questions or to exercise your rights, you may contact us as follows:

Postal address: The Swatch Group Services Ltd., Längfeldweg 119, 2504 Biel/Bienne, Switzerland

Email-address: servicedesk@swatchgroup.com