Shipping Coordinator UK Order Processing

The company

The Swatch Group Ltd is an international group active in the manufacture and sale of finished watches, jewellery, watch movements and components. Swatch Group supplies nearly all components required for the watches sold by its 16 watch and jewellery brands under its roof: Breguet, Harry Winston, Blancpain, Glashütte Original, Léon Hatot, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak; as well as by its two retail brands, Tourbillon and Hour Passion. The Group’s production companies also supply movements and components to third-party watchmakers. The Swatch Group Ltd is also a key player in the manufacture and sale of electronic systems used in watchmaking and other industries. With its watch brands, it is also a leader in the field of sports event timing as official timekeeper and data-handler of most of the Olympic Games of the last decades and major international sports events.

The Swatch Group Ltd has a unique emotional culture. Beauty, sensuality, emotions in watches are as much part of it as high-tech, quality and added value on the customer’s wrist. Both, emotional poetry and innovation play an active part in the commitment to its customers. The Swatch Group Ltd was founded in 1983, by Nicolas G. Hayek. It grew out of the merger of two big Swiss watch groups, ASUAG and SSIH. The Group has since shown steady growth in key financials, leading to records. Today Swatch Group employs more than 33,500 people in over 50 countries.

Job description

Shipment

  • Coordinate and oversee the movement of goods and materials.
  • Collaborate with various departments to plan and schedule shipments.
  • Monitor and track shipments to ensure timely delivery.
  • Resolve issues related to transportation and logistics.
  • Prepare and manage shipping documents and reports.
  • Ensure compliance with safety and regulatory standards.
  • Identify and implement strategies to improve quality of service, productivity and efficiency.
  • Customs clearances.

Customer Service

  • Communicate with clients (internal & external) and provide updates on the status of their shipments.
  • Communicating potential problems to project teams and recommending solutions.
  • Providing advice and assistance to clients whilst maintain excellent relationships.

Reporting and Admin

  • Maintain records of all transactions, purchases, and logistics for reference and auditing.
  • Preparing daily priority lists, weekly project status reports and project budgets.
  • Regularly tracking and updating project statuses.
  • Developing work schedules for various departments to ensure that projects and processes are on schedule.
  • Processing of shipment documents.
  • Checking documents for accuracy.
  • Data entry.
  • Tracking shipment status, looking out for and dealing with any incidents.
  • Creating q
  • Customs clearance documents.
  • Maintaining and passing KPIs service standards.
  • Ad hoc duties.

Profile

  • Proven experience as a Shipping Coordinator or similar role.
  • Strong project management skills.
  • Excellent organisational and multitasking abilities.
  • Ability to work under pressure and meet tight deadlines.
  • Strong communication and interpersonal skills.
  • Detail-oriented and problem-solving abilities.
  • Knowledge of ERP (SAP) systems.
  • Proficient use of MS Office, Word, Excel, Outlook