Assistant Boutique Manager – Blancpain

Job description

Job Description

· Lead, motivate, and support the boutique team to deliver exceptional customer service and sales performance.

· Supervise daily boutique operations including POS transactions, cash handling, and sales administration.

· Responsible for achieving monthly sales targets and maximizing boutique performance.

· Prepare and submit sales reports, stock reports, expense claims, and other operational documents accurately and on time.

· Monitor inventory levels, conduct stock audits, and ensure proper handling and security of all products.

· Manage customer reservations, waiting lists, and after-sales service coordination professionally.

· Support staff training and coaching programs on product knowledge, selling techniques, and customer experience.

· Ensure all team members maintain excellent grooming, discipline, and professionalism.

· Ensure boutique maintains a clean, elegant, and luxury environment aligned with brand standards.

· Build strong customer relationships, handle complaints effectively, and support CRM activities, events, and in-store promotions.