Boutique Manager - Rado

Job description

Operation in the store/ Sales product to achieve the target

  • Responsible in managing the shop under assignment.

  • Responsible for daily operation of shop from customer service, staff management, stock management, brand presence through all merchandising and sales turnover.

  • Conduct daily store check and stock check in-store to ensure a proper brand presence and accuracy.

  • Co-ordinate with team to organize working schedule for sales staff in shop.

  • Achieve a monthly sales budget.

  • Ensure that a store is operated under a clean.

  • Prepare all necessary Sales Reports (daily and monthly) and Stock Report (monthly), expense reimbursement, credit card slips submission, etc. to the head office.

  • Efficiently operate the POS system and make sure that all sales transactions (credit card, cash, deposits) correspond to the sales turnover generated on a daily basis.

Inventory

  • Monitor and review stock level taken into consideration customer needs and trends, and advise Retail Manager of any suggestions necessary to increase sales.

  • Conduct daily audit of stock management including merchandise receipt, transfers and sales.

  • Manage customers’ reservations and waiting lists of unavailable products.

Coaching to sales representative

  • Staff motivation and encouragement.

  • Ensure that Customer Service Officer delivers a high standard of service to all customers.

  • Responsible for leading the team with a good discipline and integrity.

  • Collaborate with Retail Manager to develop an internal training/ coaching programs on selling skills, product, customer service, marketing, and competitions.

  • Evaluate sales performance on a daily basis and motivate sales staff as per guidelines given by Retail Manager.

  • Problem solving skill with well organizational, time management, prioritization, and multitasking skills

  • Able to communicate and give clear directions from back office to team and able to set expectations for their team.

Communication

  • Provide Retail Manager with reviews and updates on various issues relating to store/staff management matters.

  • Discuss with Retail Manager on any suggestions relating to business issues in order to facilitate improvement in store operation.

Marketing/ Customer Relationship Management

  • Handling customer complaints effectively.

  • Create as much as possible loyalty/regular customers who will eventually turn to be VIPs.

  • Brain storm and support Retail Manager on any initiatives and implementations on in-store promotions and other CRM programs

  • Make sure that all windows are properly displayed. Necessary change should be made to refresh the merchandise.

Reporting

  • Prepare weekly reports, monthly presentation (internal & external use).

  • Perform monthly sales reports to submit to Brand Manager and HQ.

Professional requirements

Qualifications

  • Bachelor’s Degree or higher in related fields.

  • At least 1 years working experience in retail sales operations, and passionate in watches, preferably for a company with fast moving goods/products.

  • Possess a leadership style, service minded, sales oriented and able to handle multi tasks.

Skills: Must have

  • Excellent communication and interpersonal skills.

  • Excellent command of English. Any other language an asset.

  • Strong sales and negotiation skills.

  • Ability to understand and present technical details.

  • Proficient in using POS systems and handling transactions.

  • Computer literacy and knowledge of Microsoft Office software.