INTERNATIONAL HEAD OF RETAIL (M/W)

The company

OMEGA is a prestigious global brand with more than 170 years of commitment to quality, precision and innovation. Our watches are among the world’s finest, defined by industry-leading technology and timeless aesthetic appeal.

In our long history, we’ve set precision records, defined sports timing and remained at fine watchmaking’s cutting edge.

As an international brand, we are always interested in meeting future colleagues who are prepared to contribute their talents, ambitions and inspiration to our teams on practically every continent.

Job description

  • Define and implement retail strategies in line with the company strategy
  • Lead an international team of retail managers to ensure exceptional customer service and achieve sales targets on a global scale
  • Identify and implement international growth opportunities in partnership with Brand Managers
  • Define and monitor performance metrics qualitative and quantitative to effectively measure the success of the global retail strategy
  • Set and analyze KPIs for each boutique including turnover, footfall, conversion rates, CRM activities and marketing activities as well as FTEs
  • Define the tone of voice of each CRM tool, implement a hospitality program within the boutiques and monitor the marketing retail calendar
  • Transmit retail competences to sales staff by setting a yearly plan with the training team and review the mystery shopping results
  • Develop retail capabilities through training, coaching and continuous improvement programs
  • Follow up the projects related to new boutiques, refurbishments and required modifications
  • Prepare and follow up all retail future projects through the SWATCH GROUP guideline for the retail committee

Profile

  • Strong knowledge in retail and luxury
  • At least 10 years’ experience in retail management
  • University's degree or equivalent

Professional requirements

  • Proven track record in developing and implementing retail strategies leading international retail teams
  • Strong expertise in CRM systems and CRM strategies
  • Excellent interpersonal skills and negotiation skills to build and maintain effective relationships with retail partners
  • Analytical mindset and the ability to make data-driven decisions
  • Willing and flexible to travel up to 30%

Languages

  • Fluent in English and French; any additional language is a strong advantage