Part Time Retail Sales Advisor - Swatch Bluewater (20 Hours Per Week)

Job description

To give our customers an exceptional Swatch & Flik Flak experience during their visit to Swatch Stores.

Swatch have an exciting opportunity to join our well established team at Bluewater Shopping centre as a Part Time Retail Sales Advisor.

Your main activities will be achieving sales goals through your enthusiastic spirit and exceeding customer expectations in service and selling.

Sales

• Greet and serve all customers providing a friendly service and delivering a full and memorable experience.

• Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.

• Ensure good knowledge of all functions of watches and other products.

• Provide reliable information to customers in all matters relating to sales and customer service.

• Help display merchandise as directed.

• Contribute to the store reaching its monthly, quarterly and annual sales targets.

• Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Store.

Security

• Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.

• Maintain/build a general awareness of products and security hot spots.

• Follow Company policy and procedures for opening/closing the store.

• Maintain correct processing of all deliveries.

Cash Handling/Payment Transactions

• All transactions to be handled in a responsible and secure way.

• Till functions, cashing up, payments and general duties.

• Dealing with, and handling of, cash, credits cards and international currency.

Care of the Store

• Ensure the store is kept clean and presentable at all times including staff areas.

• Back of house and shop floor are both just as important.

• Health and Safety aware.

• Good Visual Merchandising standards.

Communication

• Adhere to company policies and regulations.

• Attend briefing sessions as directed by your line manager.

• Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.

• Be familiar with international customers customs and culture.

Product Knowledge

• Attend regular training days.

• Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.

• Be able to deliver good product knowledge to our customers.