Diagnostics & Quick Services Technician

Join the World of Precision Timekeeping

We are looking for a skilled and detail-oriented Diagnostics & Quick Services Technician to join our Customer Service workshop team in Melbourne. 

In this hands-on role, you will be responsible for diagnosing watch repairs, performing quick service interventions, conducting quality control checks, and supporting the delivery of after-sales service across a portfolio of our world-renowned watch brands. You will play a critical role in ensuring exceptional customer experiences by delivering high-quality workmanship while meeting productivity and turnaround time targets.   

About the Role

Reporting to the Team Leader, Diagnostics & QC, you will:

  • Diagnose and assess mechanical and quartz watches
  • Perform battery replacements, water resistance tests and minor repairs
  • Identify service requirements and evaluate watch condition
  • Conduct quality control checks to meet brand standards
  • Record diagnostics, repairs and workflow updates in SAP
  • Provide technical support to customer service teams
  • Assist customers with while-you-wait services
  • Maintain workshop tools, equipment and housekeeping standards
  • Support continuous improvement and workshop excellence initiatives

 

What You'll Bring

We're looking for someone who has:

  • Strong attention to detail and manual dexterity
  • Experience with precision products, repairs or diagnostics
  • Excellent organisational and time management skills
  • Confidence using computer systems and data entry tools
  • A commitment to quality, productivity and continuous improvement
  • Strong communication and teamwork skills
  • Experience in service, repair, technical or manufacturing environments preferred
  • An interest in watches, luxury products or mechanical craftsmanship

 

Why Join Us?

  • Work with prestigious international watch brands 
  • Become part of a highly skilled technical workshop team 
  • Receive ongoing training and development 
  • Join an organisation committed to quality, precision and customer satisfaction 
  • Enjoy a collaborative and professional working environment 

Apply Now

If you take pride in quality workmanship, enjoy problem solving, and have a keen eye for detail, we'd love to hear from you. 

Apply today and become part of a team dedicated to keeping exceptional timepieces performing at their best.