Sales & Retail Operations Executive - OMEGA

Job description

Stock Allocation Order 

• Assist with assortment planning and stock level for DC & POS   
• Help monitor and review stock level based on customer needs/buying trends, peak/non-peak season preparations, and prepare analysis/reports for management
• Minimize aged stock with objective to have healthy stock levels
• Control and monitor non-sellable stock to minimal levels
• Support inventory swaps and defective returns 

E-commerce operations 

• Ensure all after-sales service/inquiries from digital platforms are handled seamlessly and inventory fulfilment is optimized to achieve business goals
• Handle administrative and organize logistics from customer refund/returns generated from e-commerce. 

Customer Care & Support

• Support Customer Care function
• Work with Senior Sales Operations Manager & Retail Director the process to ensure seamless after sales customer journey across all channels 

Retail Operations Support  

• Follow up store operation issues and provide general support to retail team
• Assist in organizing monthly retail meeting and preparing meeting agenda and minutes
• Check and verify relevant vendors’ invoices with supporting documentation   
• Keep updated records of all correspondence between internal and external stakeholders o Inventory management, stock take calendar planning
• Prepare reports
• Handle any ad hoc tasks or projects supporting daily operation