Shop Manager - SWATCH

Job description

Responsibilities:

• Take full accountability for achieving and exceeding the boutique’s sales targets, profitability, and non-sales KPIs

• Proactively review sales data, target stock levels, and consumer buying patterns to adjust inventory mix and provide strategic purchasing feedback to senior management

• Analyze daily, weekly, and monthly performance reports and customer feedback, translating insights into actionable business strategies

• Spearhead a culture of exceptional customer service on the floor, setting the benchmark for the team and resolving complex customer escalations

• Continuous coaching, regular performance appraisals, motivation, and managing staff discipline

• Direct high-standard visual merchandising strategies to maximize foot traffic and conversion

• Direct all general store administration, ensuring smooth daily operations, compliance with company policies